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PC Drivers & Software

zagurski
Journeyman III
‎02-06-2019 06:40 AM

AMD Driver error

My girlfriend has a notebook running on a A12 CPU and a RX540 GPU, and she tried to update to the newest driver for her GPU (19.2.1) but when she tried to do that an error shows up "loadlibrary error 1114" and when she opened the amd settings after the error it showed that the driver installed was the 17.5 and her GPU was an R7 model not the RX 540 that she has, we uninstalled the driver with DDU and downloaded the drivers again, in the process the same error ocurred and we open the AMD Settings and the driver that showed was the 17.1.1 and again her GPU showed up as an R7 Series, we tried a lot of things but nothing seems to work, can someone explain what we have to do to fix this error? (sorry for the english, im from brazil and never tried it)

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4 Replies
kingfish
MVP
‎02-06-2019 07:49 AM

What A12 processor do you have? There are several.

The APU is the only thing you update...that updates the integrated graphics as well as the discrete graphics. Laptop graphics update...How to 

However, depending on which 'A12' APU you have, drivers may be available only from the laptop manufacturer.

https://community.amd.com/thread/207699https://community.amd.com/thread/196209 

zagurski
In response to kingfish
Journeyman III
‎02-07-2019 07:33 PM

i have an A12-9720P and i cannot find the drivers for this processor in the AMD website

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kingfish
In response to zagurski
MVP
‎02-07-2019 07:41 PM

That's because AMD does not furnish drivers for it. It is a OEM custom designed APU/graphics chip. The updates are available from the laptop manufacturer.

https://community.amd.com/thread/207699 

kingfish
In response to kingfish
MVP
‎02-07-2019 07:45 PM

Recommendation:

AMD recommends using the graphics drivers provided by your notebook's manufacturer (OEM)as the manufacturer has customized the drivers to support the built-in display and the features and functions specific to the notebook. Customized graphics drivers are available for download from most notebook manufacturer's web site.

If the current operating system is not the version originally installed on the notebook it may not meet all requirements and compatible graphics drivers may not be available. Please refer to the notebook manufacturer for supported operating systems and drivers.

AMD Mobility Radeon™ Graphics Driver:

AMD provides generic reference drivers for AMD Mobility Radeon graphics with limited support for notebook specific features and functions.