PC Drivers & Software

[BeeMan3]

Computer Type: Desktop

GPU: ASUSRX 6800 XT

CPU: RYZEN 9 5900X

Motherboard: MSI x570 Tomahawk WIFI

BIOS Version: 7C84v17

RAM: 32GB GSkill Trident Z 3600MHz CL16

PSU: Corsair RM 850 80+ Gold

Operating System & Version: WINDOWS 10 PRO 21H1

GPU Drivers: Adrenalin Driver Version: 21.10.2

Description of Original Problem: Computer randomly restarts when using programs. Sometimes its after hours of playing various games, or recently it crashed when hitting the stop button on the HeavyLoad Benchmark.

Troubleshooting: I have DDU and installed the newest driver 21.8.2. I have also ran memtest86, prime95, occt, FurMark, and heavyload for at least a few hours each with rock solid stability. Also ended up reimaging windows and updated chipset drivers. Below are some of the details from the dump file created.

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e)

BLACKBOXWINLOGON: 1

PROCESS_NAME: System

READ_ADDRESS: ffffc48a00000000 Nonpaged pool

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffc48a00000000

EXCEPTION_STR: 0xc0000005

SYMBOL_NAME: amdkmdag+18d3510

MODULE_NAME: amdkmdag

IMAGE_NAME: amdkmdag.sys

STACK_COMMAND: .cxr 0xffff8307de71ebb0 ; kb

BUCKET_ID_FUNC_OFFSET: 18d3510

FAILURE_BUCKET_ID: AV_amdkmdag!unknown_function

Image path: \SystemRoot\System32\DriverStore\FileRepository\u0370882.inf_amd64_16efd232c9cc1313\B370998\amdkmdag.sys

I have no idea what else I could do to solve this. It seems like some software driver problem.

Thanks for any help.

[Anonymous]

When you've updated everything, take the new Radeon 10/21/3. Some applications and also games cannot cope with the standard setting of the Radeon graphics driver for the graphics card, also because Radeon optimizes the setting until oops. With Cyberpunk 2077 and Gears 5 I set the core clock from 2100 to 1350 and the core voltage from 1184 to 1100. Because of my old screen HP w2207h (still top) with 1680: 1050 with 60 Hz, the minimum of 60 FPS is enough for me and it happens no more crashing here. However, I can even play Doom Eternal with standard or maximum boost without any problems, which is probably due to the graphics machines used. For setting I use the MSI Afterburner and the Radeon driver only option, without the adrenaline surface.

[lucidnx]

Hello! I have same issue... While playing (mostly) Final Fantasy XIV I am getting crashes more than often, it may be related to video playback in background/foreground as it usualy happens while I watch videos twitch/youtube.

I have ASUS ROG Zephryus G14 2022 (GA402RK-L8150W),  GPU Driver 30.0.14018.10001.

I have tried fully reinstall drivers, use AMD latest drivers, use manufacturer provided drivers. None of them helps.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the BugCheck
Arg2: fffff804d06ee8be, Address of the instruction which caused the BugCheck
Arg3: fffff3829ec2cb80, Address of the context record for the exception that caused the BugCheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1436

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 12491

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 2

    Key  : Analysis.Init.CPU.mSec
    Value: 718

    Key  : Analysis.Init.Elapsed.mSec
    Value: 167147

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 104

    Key  : Bugcheck.Code.DumpHeader
    Value: 0x3b

    Key  : Bugcheck.Code.Register
    Value: 0x3b

    Key  : Dump.Attributes.AsUlong
    Value: 1808

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0


FILE_IN_CAB:  030523-17656-01.dmp

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


DUMP_FILE_ATTRIBUTES: 0x1808
  Kernel Generated Triage Dump

BUGCHECK_CODE:  3b

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff804d06ee8be

BUGCHECK_P3: fffff3829ec2cb80

BUGCHECK_P4: 0

CONTEXT:  fffff3829ec2cb80 -- (.cxr 0xfffff3829ec2cb80)rax=ffff890a210ec250 rbx=ffffe304b05245f0 rcx=0000000000000000
rdx=fffff3829ec2d490 rsi=fffff3829ec2d6b8 rdi=fffff3829ec2d628
rip=fffff804d06ee8be rsp=fffff3829ec2d5a0 rbp=ffffe304b05245f0
 r8=0000000000000005  r9=ffff890a5179b1e8 r10=fffff804ceb40000
r11=ffffffffffffffff r12=ffff890a29d64000 r13=ffffe304b05245f0
r14=0000000000000000 r15=ffffe304b05245f0
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00050246
amdkmdag+0x1bae8be:
fffff804`d06ee8be 488b09          mov     rcx,qword ptr [rcx] ds:002b:00000000`00000000=????????????????
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  csrss.exe

STACK_TEXT:  
fffff382`9ec2d5a0 fffff382`9ec2d618     : ffff890a`39c40010 00000000`00009898 00000000`00000000 00000000`00000000 : amdkmdag+0x1bae8be
fffff382`9ec2d5a8 ffff890a`39c40010     : 00000000`00009898 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffff382`9ec2d618
fffff382`9ec2d5b0 00000000`00009898     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000032 : 0xffff890a`39c40010
fffff382`9ec2d5b8 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000032 ffff890a`29d42050 : 0x9898


SYMBOL_NAME:  amdkmdag+1bae8be

MODULE_NAME: amdkmdag

IMAGE_NAME:  amdkmdag.sys

STACK_COMMAND:  .cxr 0xfffff3829ec2cb80 ; kb

BUCKET_ID_FUNC_OFFSET:  1bae8be

FAILURE_BUCKET_ID:  AV_amdkmdag!unknown_function

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {c753a2f9-94a6-448f-1d0e-e079b3442215}

Followup:     MachineOwner
---------

[lucidnx]

I have same issues on ASUS GA402RK-L8150W, crashing while watching video/streaming screen and playing game.

FAILURE_BUCKET_ID: AV_amdkmdag!unknown_function

Image path: \SystemRoot\System32\DriverStore\FileRepository\u0370882.inf_amd64_16efd232c9cc1313\B370998\amdkmdag.sys