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PC Drivers & Software

opticonx
Adept I

5700XT Graphics card no longer compatibleafter PlayStation VR2 App version 2.0.0

On September 14, I was prompted to install a firmware update for my PSVR2 headset through the PlayStation VR2 App version 2.0.0. After the update, SteamVR gives an error of 487, and the headset no longer works on a PC.

 

So far, I have reinstalled my video driver, 24.8.1, and run the clean-up tool. I also reinstalled the PSVR2 app and the SteamVR app. When going through the PSVR2 Setup again, it says my cable or graphics card is not supported. My cable is 1.4 and my graphics card (5700XT) is on the supported list. Prior to running the firmware update on the headset, everything was working fine. Does the Video card driver need to be updated to accommodate the new firmware?

 

Is anyone else having this problem?

1 Reply
opticonx
Adept I

Other users with AMD cards are having this same problem and have posted on the Steam forums: https://steamcommunity.com/app/2580190/discussions/0/6633328164269426580/

 

Who is the right team to contact about this issue?