PC Building

[Esseker]

Hello,

I have a problem with my RX 7900 XTX Sapphire graphics card.

I have crashes as soon as I launch a game, on some games it's DirectX12 alerts, on others, no message, just the game that closes.

The graphics card is coupled with a Ryzen 7800X3D and a ROG STRIX 670E-F and 32GB of Ram.

I tried on Windows 10 or 11, the drivers are up to date, AMD Adrenalin too.

I strongly regret the purchase of this graphics card which only causes me problems.

Can you help me?

What do you need, logs, software screenshots?

Thank you

[BigAl01]

It would help to know about all your components, including the PSU and the RAM.  Has it always crashed when you launch a game, or did this just start?  Have you been messing with the motherboard's BIOs at all?  Does it crash in benchmarks?

[Esseker]

Hello,

Thank you for your answer

The crash is in game, after few minutes, somes times its long, somes times after 2 minutes.

corsair vengeance rgb ddr5 ram 32go (2x16go) 6000mhz cl36

asus tuf gaming 850w gold

In bios Only DOCP mode, but its same without this mode.

What software to use for the benchmark ?

[BigAl01]

Cinebench R23 is a good benchmark used by many.

[Esseker]

Hello, its OK with Cinebench R23, no problem with a scan multicore or single core

[BigAl01]

You have a quality PSU, but at 850 Watts it's on the low side of what I would consider.  I would be running a 1000 Watt or higher PSU with your CPU and GPU, but 850 Watts was fine for Cinebench R23, so I recommend that you do a clean uninstall of the Adrenalin drivers with DDU in safe mode, then install the 24.10.1 drivers and after rebooting, try another game.  You say your drivers are up to date, but we are talking about all the Windows updates, correct?  Direct-X 12 error messages are worrisome.   If you are running a particular game that keeps crashing, I would do some research in forums that discuss that game.  There might be a patch or something similar to address the crashes.

[Esseker]

Hello,

The power supply may be the cause of this kind of problem? Know if I try to order a 1000watt one.

I have already tested DDU in safe mode, I also tried via amd clean utility. I updated the bios.

Windows Update is up to date and the drivers too.

I have a directx12 error on one game, but on the others it crashes without error, it just closes. There seem to be other players with the same problem but it seems to be a minority, and I have tried all the solutions I could find.

[cpurpe91]

What are the temps in those games that crash? 

[Esseker]

Hello,

The temperature does not rise too much, generally 50/54, peak at 60, but not at the time of the crash, however I always have a PIC on the FPS and GPU load at the time of the crash.

[BigAl01]

I would not replace the PSU at this time, because you successfully ran Cinebench R23 without crashing.  I think the cause of your problem is somewhere else.  Now that you did the DDU uninstall and reinstalled your AMD Adrenalin drivers, can you confirm that many games cause the crash, not just one game?  

If you are having DirectX 12 errors on one game, I would research the Microsoft forums for a solution to clean up the DirectX 12 software.

[midtowntr]

Having similar problem with Gigabyte RX 7900 XTX Gaming OC 24G card with Ryzen 7900 CPU, 2x16GB 6400MHz RAM with B650 Mainboard, Gigabyte 850W 80+ Gold Modular PSU...

I bought PC last week, installed W11, installed all latest drivers (24.10.1). Then tried Furmark, it's OK. Then run 3DMark, after a minute, 3DMark crashed while Benchmark...

After that, I tried some games, for example Bodycam, Call of Duty Warzone etc. it was only running for 1-2 minutes, then show Fatal Error! and just game crashes. No BSOD but had some random reboots...

Then tried to any fix / solution, read many forums and tried different things. They were really different but I don't understand...

Today I saw this post and I'll look forward because I'm having same problem...

I wanted to have best GPU of AMD to play games in 4K, but I'm really disappointed...

[BigAl01]

Check to see if you have the latest BIOS installed for your motherboard.

[midtowntr]

I checked firstly after installing Windows 11 by using CPU-Z. It was F2 version, updated to F32c version.

I had clean install Windows 11 again, installed the driver that published on Gigabyte.com which is Adrenalin 22.12.1 version. Disabled MPO, Disabled EXPO RAM Profile, locked Boost Clock to 2525MHz which it was around 3025MHz. Still games crashing...

[BigAl01]

I wonder if there is a firmware (BIOS) update for your video card.  Check on Sapphire's website and use GPU-Z to see what is installed in your video card.

[midtowntr]

I checked GPUZ a few days ago, it was like this. I'll check Sapphire's website ASAP...

Thanks for your replies btw...

Gigabyte RX 7900 XTX Gaming OC 24G GPUZ 

[midtowntr]

Sorry, I couldn't find any BIOS / Firmware information on Sapphire's website. Can you show me a way where to check?

Thanks...

[BigAl01]

Your GPU-Z screen shows that you have a Gigabyte RX 7900 XTX in your computer.  Are you sure you have a Sapphire-made GPU?  In any case, I could not find a firmware update from either manufacturer.

[midtowntr]

It's Gigabyte made GPU, that's true...

Gigabyte Radeon RX 7900XTX Gaming OC 24G... 

I think there is no different BIOS / Firmware for this board...

[Magicman814]

I have been having this same issue since end of August or September. Game will be fine some days other days not so much. 

I'll list what I have and what I've done so far.

Xfx 7900xtx,

Rog strix x670e-e

Corsair dominator titanium ddr5 32gb 6000

EVGA 1200p3 

Samsung evo 990 2tb

Hyte y70 case

So far I  have...

Changed my corsair 850 gold psu the the evga. Went from team group ram to corsair. Pulled my aio checked for bent pins on cpu socket. Tried to reseat gpu riser. Swapped out the gpu riser. Clean windows install. Followed by another clean install during 24h2 update. Disabled mpo. Turned off all gpu acceleration in all apps.  Did clean boot. Multiple different drivers (yes with cleanup utility and factory reset) 20.7.1, 24.8.1, 24.10.37, 24.10.1 most won't pass a steel nomad stress test in 3dmark without being drivers only. Also would crash with anything in adrenaline turned on. Turned max clock down and voltage. Turned off rear, expo and tried it with game mode and gamebar on, off and deleted. Switched from xbox app to steam ( had to repurchase games) verified steam files. Someone recommended putting d3d11 in options of game in steam. Changed renderer worker count down in game files. Flipped to secondary bios switch on xfx card. 

[BigAl01]

GPU riser cards can create problems, especially cheap ones.  Of course you want one rated for PCIe 4.0 (some cases come with a PCIe 3.0 riser cable).  

[Magicman814]

I hear that but 2 separate risers I tried and also with no riser and no change. Except a 4080 worked flawless 

[Magicman814]

So I just got a email back from Amd support. Their recommendation was to swap it into another pc. I did that the problems went away with the 4080 installed in mine. My friend had some stuttering with my 7900 but no dx12 error.  I'm starting to think it's in the asus motherboard bios settings I can't see a bunch of us having the same issue 

[izederf]

Hi,

i have 7900XTX 24GB OC Gaming Edition and i don't have problems with this gpu at all, also i have a psu 1200W from Seasonic, or try with another psu not 850W but 1000W or 1200W to see if the problem is solved, most of the time this problem is caused by low psu W, high end CPU and GPU's require a decent one recommended is 1000W.  

Maybe this solution helps idk...

[Magicman814]

Unfortunately I already have ventured down that path. It's got to be in the bios of the mb. Mine ran the same on a 850w as it does the 1200w evga. Same with the ram. The other user has the rog strix x670e-f I have the x670e-e. This has got to be one stupid setting  lol

[Magicman814]

Just out of curiosity what motherboard are you running? 

[Magicman814]

Well it's a sad day. My merc310 will be getting sent in for replacement.  Amd had determined there is a issue with the card itself. Thanks for the help and ideas

[midtowntr]

After this post, I'll do same thing tomorrow morning. It's not good situation for AMD. Maybe I can try switch to 4080...

[Magicman814]

The crappy part is it bought this card when the price was higher. So if I sell it I'm already losing. Also with the 5080 coming around the corner I think I'll get a 4060ti or 4070ti super and build out another system and sell it.

[midtowntr]

Today I returned the whole PC, and they said "we need to make extra examination, then if any problem we see, we'll send mainboard & GPU to manufacturer to approve they are faulty etc."

Now, I have to wait for 1 week for seller's examination...

While doing first examination with the seller, they used program called OCCT, and while doing stress test, we had BSOD about "Memory Management" and seller decided to check firmly. Then, "maybe RAM can be the problem" seller said...

Also, the seller said "for last 2 weeks I got near 10 of AMD systems for troubleshooting like this, because latest drivers are faulty. I resolved some of them by updating BIOS of mainboard"

I'm not sure what's going on I hope this situation solves...

[Magicman814]

Yeah it sounds like they just want to push it off as a driver issue. My problem is it's been over 4 different drivers now. The ram issue is probably not that I did multiple memory test with expo 1,2 the tweaked version trying to get the ram to not pass. I still bought a kit and installed it with no change. I kind of lost faith in the builder and just cut them out of it. I figured I'd send it to them a month to screw with it. I'm honestly thinking this problem started at build and that's why it took a month for them to ship it out. The other thing I don't get is why the builders put so much into stress test when amd determined it was a hardware error with the Microsoft system info report in a day.

[midtowntr]

UPDATE...

After a week, seller finished detailed examination, and the problem was CPU. Seller placed different Ryzen 9 7900 CPU, and the problems gone interestingly. The old CPU will be returned as faulty by seller...

Now system working Windows 11, 24.10.1 Adrenaline driver...

[BigAl01]

I'm always surprised that replacing the CPU fixes a problem, unless the system is dead, as in it won't boot up at all.  I figure most of these situations are really a setting that wasn't correct for the CPU or some other incompatibility issue.  When the CPU is replaced with the exact same part number, it's probably a defect in the CPU - but these chips are tested at some level before leaving the factory.