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PC Drivers & Software

felipedrumond
Adept I
2 weeks ago

RX 580 missing drivers when awakening Windows 11

Very often when trying to awake a Windows 11 PC I get no image on display. After hard reseting the machine only the CPU integrated graphics works. Upon checking the Device Manager, 

 

felipedrumond_0-1738390334737.png

felipedrumond_1-1738390380738.png

 

"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful."

 

 

The only way I found to fix it is by reinstalling AMD Adrenaline software but it's annoing to do so every other day.

 

4 Replies
BigAl01
Volunteer Moderator
Volunteer Moderator
2 weeks ago

The recommended Adrenalin driver for your RX 580 GPU is version 24.9.1; if you have been installing a later version, that is probably the cause of your problem.  


As Albert Einstein said, "I could have done so much more with a Big Al's Computer!".
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felipedrumond
In response to BigAl01
Adept I
2 weeks ago

Hi BigAI01, I am usint exactly that version. 

felipedrumond_0-1738529221620.png

 

BigAl01
Volunteer Moderator
In response to felipedrumond
Volunteer Moderator
a week ago

Ok, I agree this is a problem that's hard to live with.  My next step would be to use DDU in safe mode to completely uninstall the current 24.9.1 driver and then reboot to let Windows install it's approved driver.  Try using that for a bit and see how it works for you.  If you wish, go ahead and install the Adrenalin 24.1.9 driver again and after rebooting you can determine if it has stopped failing once Windows is awaken.


As Albert Einstein said, "I could have done so much more with a Big Al's Computer!".
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nannerpuss
Journeyman III
yesterday

Try the

Adrenalin 23.8.2 (WHQL Recommended)

 

That's as far as my RX580 can comfortably handle with most games (excluding very recent of course). It's an old card at this point and the Adrenaline software is full of **bleep** with it's Recommended Driver levels. Even if you disable Optional Recommendations it's still usually a year+ beyond actual reality.

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