PC Building

[U_S_Pandit]

Hi AMD,

Today I purchase an tray processor, but I have a doubt that, this is a fake processor. The doubt came in my mind by:-

1. Matching processor model name (AMD Ryzen 7 7700) which ends just below of letter "E" of RYZEN (This is written just above of processor model name) word. Where in box processor I found its end at the start of "N" of RYZEN word.

2. It's showing made in China. I don't know if it's ok or not.

3. In this processor only 4 set of dots are visible at metal part cut out, and on box processor have 6 set of dots.(I don't know it's exact name)

4. They inserted the processor in the motherboard without showing me. Only I got the below image.

Requesting to please check and validate if it's real or fake. So I can ask on time to that service providers. Note:- I am not able to check it physically, because it's getting assembled on other state.

[Dev2318]

not an expert but i suggest to match the processor details with the help of applications like CPU-Z or HWinfo

[FunkZ]

https://www.amd.com/en/resources/support-articles/warranty/PIB-Authenticity.html

[U_S_Pandit]

Seller said me it's genuine and working good with my system build.

Please correct me if I am wrong, no one can make duplicate processor which will boot and run correctly.

In my case seller (XRIG in Kolkata, India) said me it's a tray processor which came from Taiwan and serial numbers are scanned and registered by the manufacturer. I will get genuine warrenty service from AMD of 3 year.

I don't know how much truth is this. But is their any way to validate my warrenty and processor through given serial numbers / codes from the provided processor image.

[FunkZ]

If you go to the link I posted previously, it clearly states that tray processors are warranted by the seller, not AMD. Only PIB (processor in box) retail product is warranted by AMD for 3 years.

[U_S_Pandit · Accepted solution]

Thanks For Taking time for me,

Here is the final update, Seller confirmed me through their official email ID, that I will get brand warranty, They bring tray processor, whose service warranty detail is maintain by manufacturer from whom seller purchase the tray.

I don't know the truth, But they confirmed through mail, So, I am keeping this as my Legal documentation.

Please find the mail screenshot below.