PC Building

[jlanzxc]

Hi,

So I have bought 5 pcs of RX 5500 Xt for our boot camp. Aaand, I am getting a problem.

Whenever I install any drivers for it (latest or old) the PCs black screen. I have tried waiting for it, no avail. When restarting, it shows the Windows logo and past that, just black screen. The only way to boot the PCs again is by going into safe mode. When using the basic driver, there is no issues (but ofc you don't wanna run with this driver). Tried minimal install and driver only install, same issue. The thing is, it is all happening on 5 of them.

Here is the quick specs of the PC:

Ryzen 5 2600

16 gb DDR4 RAM

B350 motherboard

Corsair cx600

Hope you can help. As much as possible, I don't want to return these GPUs.

[MADZyren · Accepted solution]

If you have Windows 11, disable driver update through Windows update, DDU drivers and reinstall from AMD's website.

You do know you can't get PCIe gen 4 from Ryzen 2600, which will effect RX5500 performance a lot especially if they are 4 gig models?

You should probably also disable hardware acceleration if previous step didn't help:

"The disable hardware acceleration option enables you to turn off hardware acceleration for debugging and test purposes."

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Avalon.Graphics\DisableHWAcceleration

Source: https://learn.microsoft.com/en-us/dotnet/desktop/wpf/graphics-multimedia/graphics-rendering-registry...

Was originally recommended here: https://community.amd.com/t5/drivers-software/rx580-black-screen-du...

[jlanzxc]

Same issue still. Odly enough, I was now able to install the driver and ran Furmark for an hour. All went fine but when I went to play some games for testing, it did the same thing. Black screen again. Any more recommendations?

[MADZyren]

Which game crashes? Have you googled if there is a game specific fix for it?

Other general things to try:

1) According to user cpurpe91 on an another thread on this board, Apex Legends can break AMD drivers somehow. Recommendation was, if you have AL installed, uninstall it, DDU drivers and reinstall drivers, but not Apex Legends anymore.

2) I would also check integrity of game files. Epic and Steam both have this feature built in.

3) Yet another thing is to disable hardware acceleration from Chrome, Edge, Steam and other software you use. This is from another thread and came from user KabouterPlop1:

"[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Dwm]
"OverlayTestMode"=dword:00000005

The lack of this key means its enabled

MPO is a functionality of DWM desktop windows manager on windows 10 and windows 11"

Link to files that can be used to do and undo this change:

https://nvidia.custhelp.com/app/answers/detail/a_id/5157/~/after-updating-to-nvidia-game-ready-drive...

[jlanzxc]

Sorted out the problem. Turns out the power supply is not delivering enough power or possibly delivering power at an unstable rate, causing issues when playing esport titles at 1440p. Tested a 750 watt psu on 3 of them resolved the issue. Pretty sure it will resolve the issue on the other 2 also. Thanks for helping btw.

[MADZyren]

Out of curiosity, how old is you PSU?

[jlanzxc]

5 years or so. These are repurposed PSUs. We are running 4th gen intel before and we just upgraded to Ryzen this year.

[MADZyren]

Ok. The reason I asked was, Corsair is generally considered a good PSU brand and 600W should be enough for that system, so I didn't suspect that could be an issue, and this is like the third time in short time someone had a problem with a not-so-old Corsair.