Maya Discussions

[windwe2]

System: Win10

Software: MAYA 2019.2 and 2018.6

Prorender version: 2.7

Video Card: RX 590

CPU: AMD 2700X

When I want to active it in the plug-in manager of MAYA 2019.2 and 2018.6, the MAYA just stop and have no response to any click. I have to end the mission of MAYA after I wait a long time. After I uninstall the 2.7 plug-in, MAYA become OK to use again.  Why 2.7 cause the MAYA to stop and have no responce? 

[david_s]

Hi,

Thanks for reporting this issue. How long does it freeze up on your end? Loading the plug-in should not take longer than 1-2 secs.

Also, when trying to load the plug-in, do you see any text in the script editor?

There are a few things we can try.

Sometimes resetting Maya to defaults can help. Here are the steps to do this.
1. Close Maya.
2. Uninstall the ProRender plug-in.
3. Locate your pref folder C:\Users\Name\Documents\maya\2019.
4. Rename the Prefs folder to Prefs_old (this will temporarily back up your old Maya settings in case you wish to roll back to them later).
4. Install the ProRender plug-in.
5. Open Maya, and when prompted, create the default workspace.
6. Try to load the plug-in.

[david_s]

Hi,

Please check if the new Beta build works on your side