cancel
Showing results for 
Search instead for 
Did you mean: 

Graphics

solado
Journeyman III

WoW Legion Driver crash - RX480

Hi,

I upgraded from a R9 270X to a RX480 Nitro+ and since the upgrade I have been having constant crashing while in game. I get the windows message the driver stopped responding and recovered successfully. However this leads to a lock up of the game and I have to end the task in task manager to reopen everything.

I haven't overclocked the card & using a 700w Antec power supply which I know is working fine. I also completely stripped the old R9 drivers before installing the driver 16.8.3 for the rx480.

System Information

------------------

      Time of this report: 9/5/2016, 17:20:34

         Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release.160802-1857)

                Processor: AMD FX(tm)-8320 Eight-Core Processor            (8 CPUs), ~3.5GHz

                   Memory: 16384MB RAM

      Available OS Memory: 16330MB RAM

---------------

Display Devices

---------------

          Card name: Radeon (TM) RX 480 Graphics

       Manufacturer: Advanced Micro Devices, Inc.

          Chip type: AMD Radeon Graphics Processor (0x67DF)

           DAC type: Internal DAC(400MHz)

     Display Memory: 16305 MB

   Dedicated Memory: 8140 MB

      Shared Memory: 8164 MB

       Current Mode: 1440 x 900 (32 bit) (60Hz)

Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Driver File Version: 8.17.0010.1474 (English)

     Driver Version: 16.300.2511.1003

0 Kudos
6 Replies
solado
Journeyman III

Re: WoW Legion Driver crash - RX480

Still happening.

0 Kudos
svenergy
Journeyman III

Re: WoW Legion Driver crash - RX480

I get the same issue, happens enough throughout the day to be a huge pain for a game like WoW. I either get the same the driver has stopped responding and recovered or one that says Battle Net.exe has been blocked from using the graphics hardware

My system info -

------------------

System Information

------------------

         Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release_sec.160527-1834)

                 Language: English (Regional Setting: English)

      System Manufacturer: System manufacturer

             System Model: System Product Name

                     BIOS: BIOS Date: 05/23/12 09:46:11 Ver: 04.04

                Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz

                   Memory: 16384MB RAM

      Available OS Memory: 16338MB RAM

                Page File: 6529MB used, 12240MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: 12

      DX Setup Parameters: Not found

         User DPI Setting: Using System DPI

       System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

                 Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

           DxDiag Version: 10.00.10586.0000 64bit Unicode

---------------

Display Devices

---------------

          Card name: Radeon (TM) RX 480 Graphics

       Manufacturer: Advanced Micro Devices, Inc.

          Chip type: AMD Radeon Graphics Processor (0x67DF)

           DAC type: Internal DAC(400MHz)

        Device Type: Full Device

         Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_0B371002&REV_C7

     Display Memory: 16309 MB

   Dedicated Memory: 8140 MB

      Shared Memory: 8169 MB

       Current Mode: 1920 x 1080 (32 bit) (60Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: S22B310

         Monitor Id: SAM0915

        Native Mode: 1920 x 1080(p) (60.000Hz)

        Output Type: DVI

        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Driver File Version: 8.17.0010.1474 (English)

     Driver Version: 16.300.2511.1003

        DDI Version: 12

     Feature Levels: 12.0,11.1,11.0,10.1,10.0,9.3,9.2,9.1

       Driver Model: WDDM 2.0

Graphics Preemption: Primitive

Compute Preemption: DMA

           Miracast: Not Supported by Graphics driver

Hybrid Graphics GPU: Not Supported

     Power P-states: Not Supported

  Driver Attributes: Final Retail

   Driver Date/Size: 8/30/2016 12:00:00 AM, 1548512 bytes

        WHQL Logo'd: Yes

    WHQL Date Stamp:

  Device Identifier: {D7B71EE2-249F-11CF-7076-3D2B79C2C535}

          Vendor ID: 0x1002

          Device ID: 0x67DF

          SubSys ID: 0x0B371002

        Revision ID: 0x00C7

Driver Strong Name: oem51.inf:cb0ae41475a3bc4c:ati2mtag_Polaris10:16.300.2511.1003:pci\ven_1002&dev_67df&rev_c7

     Rank Of Driver: 00D12000

        Video Accel: ModeMPEG2_A ModeMPEG2_C

        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  DXVA2_ModeHEVC_VLD_Main10 

   Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

       D3D9 Overlay: Not Supported

            DXVA-HD: Not Supported

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled

           MPO Caps: Not Supported

        MPO Stretch: Not Supported

    MPO Media Hints: Not Supported

        MPO Formats: Not Supported

          Card name: Radeon (TM) RX 480 Graphics

       Manufacturer: Advanced Micro Devices, Inc.

          Chip type: AMD Radeon Graphics Processor (0x67DF)

           DAC type: Internal DAC(400MHz)

        Device Type: Full Device

         Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_0B371002&REV_C7

     Display Memory: 16309 MB

   Dedicated Memory: 8140 MB

      Shared Memory: 8169 MB

       Current Mode: 1680 x 1050 (32 bit) (60Hz)

       Monitor Name: Dell E228WFP

      Monitor Model: DELL E228WFP

         Monitor Id: DELD015

        Native Mode: 1680 x 1050(p) (59.883Hz)

        Output Type: DVI

        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Driver File Version: 8.17.0010.1474 (English)

     Driver Version: 16.300.2511.1003

        DDI Version: 12

     Feature Levels: 12.0,11.1,11.0,10.1,10.0,9.3,9.2,9.1

       Driver Model: WDDM 2.0

Graphics Preemption: Primitive

Compute Preemption: DMA

           Miracast: Not Supported by Graphics driver

Hybrid Graphics GPU: Not Supported

     Power P-states: Not Supported

  Driver Attributes: Final Retail

   Driver Date/Size: 8/30/2016 12:00:00 AM, 1548512 bytes

        WHQL Logo'd: Yes

    WHQL Date Stamp:

  Device Identifier: {D7B71EE2-249F-11CF-7076-3D2B79C2C535}

          Vendor ID: 0x1002

          Device ID: 0x67DF

          SubSys ID: 0x0B371002

        Revision ID: 0x00C7

Driver Strong Name: oem51.inf:cb0ae41475a3bc4c:ati2mtag_Polaris10:16.300.2511.1003:pci\ven_1002&dev_67df&rev_c7

     Rank Of Driver: 00D12000

        Video Accel: ModeMPEG2_A ModeMPEG2_C

        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  DXVA2_ModeHEVC_VLD_Main10 

   Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

       D3D9 Overlay: Not Supported

            DXVA-HD: Not Supported

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled

           MPO Caps: Not Supported

        MPO Stretch: Not Supported

    MPO Media Hints: Not Supported

        MPO Formats: Not Supported

0 Kudos
redhen256
Adept II

Re: WoW Legion Driver crash - RX480

Try going removing the most recent driver using DDU and install Driver 16.7.1 from AMD. See if that helps.

0 Kudos
svenergy
Journeyman III

Re: WoW Legion Driver crash - RX480

Since the 16.9.1 Driver update I installed yesterday I have not gotten any crashes. Possibly this was fixed? Will update again after playing more but after ~1 day on the new driver I have gone from ~10 crashes per day to 0 so far.

0 Kudos
ravenlord
Journeyman III

Re: WoW Legion Driver crash - RX480

Hi,

got the same Problem here. I´ve got a ASUS STRIX RX480 and after an hour of playing the driver crashes...

0 Kudos
deimonics
Adept I

Re: WoW Legion Driver crash - RX480

might have a fix here.

when you open wow look at system and then your monitor wich is it set to?

primary> monitor1>monitor2(if have 2 or more)

im guessing its set to primary try to switch to monitor 1 and dx11 or higher

and let us know