Graphics

[dubii]

I recently upgraded my pc.

At first I bought: 

B450 tomahawk max

Ryzen 5 3600X

Corsair 3200 8x2 16gb ram

and used a old video card from a friend rx 570 8gb.

I recently bought msi radeon rx 5600 xt mech oc 

When I play video games like: Call of duty, Destiny 2, No man sky or just browsing on start screen I can get a chance that my screen will stutter a bit following up by a black screen.. I still hear the audio from the game or discord.. after that it will stay that way and I have to hard reboot or it will go to blue screen with stop code: VIDEO TDR FAILURE. What failed: Atikmpag sys.

I'm not the best in computers software or doing bios updates.

I know my b450 tomahawk max has the recent bios included on the package. On msi live update 6 it says motherboard version 3.40

I updated windows 10

I updated drivers with radeon software (current version 20.3.1.)

I updated manualy the rx 5600 xt mech oc msi driver with msi live update 6 current version: TV381MH.822

I reinstalled windows 10.

So sometimes I can play for an hour or more and sometimes i get this black screen after 5 minutes.

Is this a common failure with rx 5600 xt or is it something else? I know people had this in January and februari 2020 so maybe they fixed it? 

Greets Yorick

[trek]

I have had similar issues too with 5700XT, not as often as you - random black crash followed by stuttering and system hang, system freeze while pausing gameplay (this one really hurts), etc.  In my case

• driver reinstall with https://www.amd.com/en/support/kb/faq/gpu-601  helps that it is not necessary to reboot, application just crashes (and does not take down OS) and it is possible to kill it from task manager
• disabling freesync helped a lot - since then no crash yet - I hope AMD is able to solve this issue, because freesync is main reason I bought AMD card

AMD bad reputation related to drivers quality is fully deserved, previously I owned only Nvidia cards and Nvidia sorted these driver issues 10 or more years ago. Such instabilities are unacceptable.

I believe these issues are driver related mostly, not faulty hardware.

[dubii]

I guess your right about driver related issue. 

I don't know the problem so I don't blame them. 

Will /bow for software team if they fix it soon if its driver related that is.

[trek]

They will fix it if people tell them via report form AMD Issue Reporting Form 

I read release notes for recent Adrenalin and they think that they fixed some issues, but it is not the case (e.g. with Doom Eternal which I am playing). But you must report these issues via form otherwise they will not know.

Second source of issues is defective PSU, but I suppose it is not your case, because rx 570 works fine and it has similar power requirements?

[c0d1ngjammer]

You have to downgrade you drivers to Version 20.2.1. The Version 20.2.2 and 20.3.1 are creating a blackscreen when running games. When downgrading to 20.2.1 choose option "Factory reset" in the amd adrenalin 20.2.1 Driver Setup. Try it...worked for me.

[dubii]

I use 5600 XT. Got newest PSU so no

[amdmatt]

Can you try disabling hardware acceleration in Discord and any web browsers and let me know if that stops the issue?

[dubii]

Ok I did that will try if it works

[dubii · Accepted solution]

Hey it stopped thanks to that. I switched to 20.2.1 driver and now to new one 20.4.1. Still no issue.

[amdmatt]

Glad to hear that.

You can try to enable hardware acceleration again in 20.4.2 in each app one at a time and test for some time to see if the issue comes back. Try to narrow down which app, if any on 20.4.2, if still causing it.