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Graphics Cards

Gouramis
Journeyman III

Sapphire RX 580 Nitro+ 8GB - OpenCL and Vulkan not Showing in GPU-Z

I have a new Sapphire RX 580 Nitro+ 8GB that is not showing OpenCL, OpenGL, or Vulkan in GPU-z.  Any suggestions on how to restore it?

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2 Replies

That means you didn't install the AMD Driver package correctly/wrong one or the AMD driver is corrupted when you installed it.

Follow these steps and see if it fixes your problem:

1- Download DDU: https://www.wagnardsoft.com/forums/viewtopic.php?t=3793

2-Download the latest AMD Driver for the RX580 from AMD Download page: https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580

3-Delete the last AMD Driver Installation folder at C:\AMD that was created, if applicable.

4-Disconnect your Internet/Wifi to prevent Windows from installing a different driver while installing the new AMD Driver

5-Run DDU . When it finishes and boots back to Windows  Desktop

6-Run the AMD Driver Package.

7-If successful, reconnect the Internet/WiFi and again delete C:\AMD installation folder.

After the AMD Driver installs run GPU-Z and upload a photo of it to see if all the APIs have been enabled and to check the Make & Model of your new GPU card and related data.

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Thank you very much elstaci.  I will follow the procedure you outlined below and let you know the results.