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mstfbsrn980
Grandmaster

Re: rx 5700xt crashing constantly

Your GPU has no video memory cooling. 

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indy650
Adept II

Re: rx 5700xt crashing constantly

I have always had ATI/AMD products and the only NVidia card I ever had was a 980TI Hybrid and I never had a single issue with it. I sold it to get this 5700XT and that was a huge mistake.

beelzebozo
Adept I

Re: rx 5700xt crashing constantly

I mainly play Battlefield 4 and was getting random system shutoffs or game freezes.  I ended up switching the vBIOS to Silent mode on the GPU.  Seems that the OC mode is a complete travesty when it comes to stability on my system when playing Battlefield 4.  I am not sure what happens to the card in OC mode that it doesn't behave well but for now Silent mode seems more stable. 

aidybee
Journeyman III

Re: rx 5700xt crashing constantly

I'm having a similar problem. It was black screen crashing when stock and using a 3D mark. Then I fully committed and have watercooled it,  so me no returney. In for a penny, in for a pound. Updated drivers and now it stutters frequently then crashes occasionally. I've tried undervolting and it seems to get a bit better, but still crashes. Just at the beginning of the troubleshooting though, so wish me luck. Any first steps, would be appreciated.

CPU: Ryzen 7 2700x

MB: B450 MSI Gaming Pro Carbon

SSD: Samsung 970 500GB NVME (Primocached 256GBish)

HDD: Seagate Constellation 3TB

Mem: Corsair Vengence Pro 3600MHz 16TB

PSU: EVGA Supernova P2 650W

Cooling: Thermaltake Pacific 360 for CPU and with an EK Radeon Vector for GPU and an extra 92mm fan for the VRMs

Case: Thermaltake Core P3

Displays: Samsung UWide 1440p 60Hz on Display Port, Sony 1080p TV on HDMI to Display Port adapter and Pi 7" Screen on HDMI

I think troubleshot with one screen, can't remember.

aero45308
Journeyman III

Re: rx 5700xt crashing constantly

BLUF - PSU to GPU must be two PCI-E cables with each cable connected to the GPU PCI-E connections; cannot be a singular PCI-E cable that pig tails to two PCI-E connections.

I was having the same issue with my Sapphire Nitro+ Radeon RX 5700 XT.  I found that the issue was my PSU.  My PSU is a Thermaltake Smart 700W and the issue was that it had one PCI-E cable (lane) from the PSU that pig tailed into two PCI-E connections that I plugged into the GPU.  This caused the GPU to pull more power than that single cable (lane) could handle.  I tried a friend's PSU that had two PCI-E cables (lanes) coming from the PSU and I plugged them into the two PCI-E connections on the GPU and it worked flawlessly.  I am curious if others having the same issue has a single PCI-E cable that pig tails to two connections at the GPU.

indy650
Adept II

Re: rx 5700xt crashing constantly

ya the card has 2 plugs for a reason. It sucks that some PSU's don't have multiple GPU outputs however, if you have a card like this you should have a full modular PSU of at least 850 Watts.

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pxndx
Adept I

Re: rx 5700xt crashing constantly

That's absolute BS indy650. You do not need 850 Watts for a single card. You can still have a high wattage PSU which is absolute crap. 550 Watts is even enough (which other people are successfully running with this card).

Also for those who've tried everything and are wondering if 2 vga/pcie leads will fix it, I would suggest trying to refund before spending more money. I've tried 4 PSU's 3 which are high quality ones and two which had 2 pcie power leads and nothing has fixed it. I believe some of these cards ram chips must be lemons or super fussy with other hardware. I dropped $200 nzd on a new PSU (EVGA G3 650W) just to do a final test, and nada.

I've tried EVERY single suggest "fix" online and still get crashes. It's been over a week of constant trouble shooting. I'm over it. Last AMD card I'll ever have which is a shame as I wanted to support them as I bought the R5 cpu and have jumped between their cards and NVIDIA since the 800xt.

My system runs perfectly with my old 1060 6gb.

indy650
Adept II

Re: rx 5700xt crashing constantly

Why are you so hostile towards me? Can you run this card with a 550W PSU? Ya probably but you do know the closer to it's limit a PSU is the quicker they fail right? It is recommended that you only draw half of your PSU rating which for a 550 is 275. With a high end CPU, a few hard drives, a gaming motherboard, fans, most likely a liquid CPU cooler, and this card you would be lucky not to max out a 550W PSU and if it's a cheap one it will be cooked in no time. I guess a 650 would suffice but having a 850W PSU is going to substantially lessen the chance your'e gonna have issues with it a yr or 2 down the road. 

As for your problems try wiping all your drivers with DDU and get a fresh install of Radeon software with the newest driver which currently is 20.4.1. Make sure to erase your current drivers before installing and the best way is to have the new software downloaded and install it in windows safe mode or at least with the internet turned off. I have had excellent luck with the newest driver I haven't had any problems at all. Still, AMD really screwed us and should never have released these cards with such problems. Good luck to you.

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caladodani
Journeyman III

Re: rx 5700xt crashing constantly

I have the same exact problem, I went for an amd build with a ryzen 3600x cpu a rx 5700 xt gpu and a 650w bronze plus psu. Did this really solve the constant crashes or should I really return it for a 2070? 

indy650
Adept II

Re: rx 5700xt crashing constantly

since the latest update i havent had any issues at all. just make sure you uninstall radeon software, use DDU driver uninstaller and then re-install radeon software.