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Journeyman III

Radeon RX 480 GPU - Problem Starting

Hello! In my device manager under display adapters, I noticed that the RX 480 had a triangle with an exclamation point in the middle. I checked the events and this is what I saw: 

Device PCI\VEN_1002&DEV_67DF&SUBSYS_34151462&REV_C7\4&2ae1b128&0&0019 had a problem starting.

Driver Name: oem1.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: amdwddmg
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

It also has error code 43. 

I just built my PC two days ago and the gpu is not functioning correctly. I've already updated the GPU driver software, BIOS, tried uninstalling and reinstalling, but nothing seems to work. I also troubleshot my hardware and it told me to restart my PC, but that didn't help either.  Is there another way to fix this error? PLEASE HELP!!!

1 Reply
Journeyman III

Re: Radeon RX 480 GPU - Problem Starting

i am facing the same issue on my HP 15.6  Envy x360  2020. since latest update from windows and the Driver has been giving me issue too, sometimes pc will freeze or fail to boot to display