Graphics

[nezk0]

Hello. I have an HP probook 470 G2 laptop with two video cards: Intel and AMD. The problem is that the laptop does not switch hybrid graphics. The performance is at the "maximum", both in the power settings and in the graphics card settings, all drivers are updated. But all games are run on the Intel graphics card.

Help, what could be the problem? Operating system Windows 7 х64, the characteristics of the laptop and video card in the screenshots

[elstaci]

AMD Forum on how to install Graphic Drivers in Laptop: Laptop graphics update...How to .

AMD Forum on how to your configure  Switchable your Laptop: Configuring Laptop Switchable Graphics on a Windows® Based System

[nezk0]

I installed drivers and set up a video card for these guides, but switched graphics still do not work.

[elstaci]

your images don't enlarge on my computer. So I can't read what it is indicating.

This is a link from HP Support on how to configure switchable graphics on HP laptops: HP Notebook PCs - Switchable Graphics on Notebooks Configured with Intel and ATI GPUs | HP® Customer...

What discrete AMD GPU card does your laptop have installed?

Here is your Laptops Drivers for your laptop. There are newer updates for BIOS, AMD & Intel. Uninstall the AMD drivers and install those from HP and see if the switchable graphics works. HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support .     

HP ProBook 470 G2 Notebook PC.

Available software for the following operating system:

Detected operating system: Windows, Windows 10 (64-bit)

Change

Expand allCollapse all

	Version	File size	Release date

Driver-Audio (1)

Driver-Chipset (2)

Driver-Graphics (2)

AMD Video Drivers and Control Panel	16.40.3601.1003 Rev.F	464.9 MB	Mar 23, 2017	DownloadHP's Terms of Use
DetailsAssociated filesPrevious versions

Intel Video Driver and Control Panel	20.19.15.4835 Rev.W	204.3 MB	Feb 7, 2018	DownloadHP's Terms of Use
DetailsAssociated filesPrevious versions

Driver-Keyboard, Mouse and Input Devices (4)

Driver-Network (8)

Driver-Storage (3)

BIOS (1)

HP Notebook System BIOS Update	01.47 Rev.A	14.2 MB	Jan 27, 2018	DownloadHP's Terms of Use
DetailsAssociated filesPrevious versions

[nezk0]

HP Probook 470 G2

Processor: Intel Core i7-4510U

RAM: 8GB

iGPU: Intel HD 4400

dGPU: AMD R5 M255

Windows 7 x64

[elstaci]

Update your Laptop BIOS and Intel/AMD Graphics from above link.

Read how to configure HP Laptop with Switchable Graphics from above link. Also read how to configure AMD switchable Laptops from above link.

[nezk0]

Still does not work

[pokester]

Only mentioning this because I did not notice it said if done or not. Did you do a clean install of the graphics. If the old stuff is messed up. You have to make sure it is all gone before installing again. This advice put together by Kingfish gives some great information on how to do a clean install. Clean Install AMD Graphics Drivers

[elstaci]

After having your AMD drivers installed:

This is the latest AMD Laptop Mobile Driver for your R5-m2xx series dGPU card: Mobile https://support.amd.com/en-us/download/mobile?os=Windows%207%20-%2064

What does "Device Manager" show under "Display Adapter"? Does it show the dGPU?

What does Windows Control Panel - Display show? Does it show both the iGPU and dGPU?

This info is from your Laptop's Manual:

Switchable graphics (select models only) Select computers are equipped with switchable graphics. Switchable graphics are supported by both AMD™ and Intel. If your computer has AMD dynamic switchable graphics, it supports only switchable graphics. NOTE: To determine whether your computer supports switchable graphics, see your notebook graphics processor configuration. Intel Central Processing Units (CPUs) and AMD Accelerated Processing Units (APUs) support switchable graphics. Switchable graphics offers two modes for processing graphics: ● Performance mode—Runs application with optimal performance. ● Power Saving mode—Conserves battery life. To manage your AMD graphics settings: 1. Open the Catalyst Control Center by right-clicking on the Windows desktop, and then select Configure Switchable Graphics. 2. Click the Power tab, and then select Switchable Graphics.

Using switchable graphics (select models only) Switchable graphics allow you to switch between Performance mode and Power Saving mode. To manage your switchable graphics settings: 1. Right-click on the Windows desktop, and then select Configure Switchable Graphics. 2. Click the Power tab, and then select Switchable Graphics. Switchable graphics assigns individual applications to either Performance mode or Power Saving mode, based on power requirements. You can also manually modify the settings for an individual application by locating the application under Recent Applications drop-down menu, or by clicking Browse, located below Other Applications. You can switch between Performance mode and Power Saving mode. NOTE: For more information, see the switchable graphics software Help.

[elstaci]

Assigning Switchable Graphics Mode to an Application

In the Switchable Graphics menu, the Running Applications view will be displayed by default.  This view lists recent and current running applications and their assigned Switchable Graphics mode.

Note! The default mode for most applications is predetermined by the operating system.  Applications with specific GPU requirements show a Lock icon beside the application name and cannot be changed; these applications always run on the integrated GPU, Power Saving mode.

For applications that are not locked by the operating system, the following Switchable Graphics modes can be selected from the application drop-down menu:

• Power Saving - Selects the integrated GPU, which consumes less power but provides lower performance
• High Performance - Selects the discrete GPU, which consumes more power but provides better performance
• Based on Power Source - Selects the integrated GPU when running on battery and selects the discrete GPU when plugged into a power outlet

Select a desired mode for the application and the change will take effect the next time the application is loaded.

If the desired application is not available in this view, click on the Running Applications option and select Installed Profile Applicationsto view all applications detected by the graphics driver, as shown in the picture below.

Check that the desired application for configuring Switchable Graphics is listed on the page.  If the application is not listed, use theBrowse option to locate and add the application to the list.

Tip! If there is a large list of application profiles, type in the name of the application into the Search field to quickly bring up the application profile.

If the Switchable Graphics mode for an application has been changed, a User icon will appear next to the name of the application profile.  These user defined application profiles can be removed by selecting Delete from the drop-down list, as shown in the example below.

DId you add the applications/games that you wanted to use the dGPU card? Did you make up any Profiles for your games to use the dGPU card?