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Journeyman III
Journeyman III

My sapphire r390 just die after drivers update

AMD Graphics Card

SAPPHIRE AMD R9 390 WITH BACKPLATE     

Operating System

Windows 10 64bit

Driver version installed

Crimson Edition 16.11.5 Hotfix   >  Adrenalin Edition 18.3.2 Optional

Display Devices

Lg 24" 1080p hmdi cable

Motherboard + Bios Revision

Asus Maximus VIII Ranger 3703

CPU

i5 6600k

Power Supply Unit  Make, Model & Wattage

SPC 650w 80+gold   

RAM

G.SKILL 8GB 3000mhz

When updating the drivers my computer restarted itself, then the graphics card didn't display the display and the fans didn't work too . The light on button for changing the bios is also off. The card was checked on a different computer and went the same. My old xfx 7850 now work in my pc

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3 Replies
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Esteemed Contributor III

Re: My sapphire r390 just die after drivers update

It is possible that your card was already failing when you tried to update the drivers. If your card has the same symptoms on another computer, it probably went bad.

If it still under Warranty, Good luck with Sapphire. Very poor Warranty and difficult to get an RMA. I believe they have a two year Warranty.

Here is another thread concerning a Sapphire R9 doing the something similar and his experience with Sapphire Support: Sudden death of Sapphire R9 Fury?

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Journeyman III
Journeyman III

Re: My sapphire r390 just die after drivers update

Wow... 3 month after warranty

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Adept II
Adept II

Re: My sapphire r390 just die after drivers update

Dont be sad, you would not have got anything from Sapphire in the first place

My Fury still is under warranty and died a similar way, but Sapphire tells me to just send it back to the seller of the Card, eventhough they cant replace it.

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