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fluffster
Adept I

AMD Warranty does not support give aways

So, I won an AMD give away for a Radeon 6800 XT.. AMAZING!! I thought AMD is awesome..

I got the card.. Worked great for two weeks.. Then just crashes left and right.. Open a support ticket with them.

They tell me DDU install this version.. I do that.. Still crashing.. Send them tons of crash reports.

They tell me this seems hardware.. They will need to RMA it.. They ask for proof of purchase

I tell them I won it from THEM! (Not from some random company.. BUT AMD ITSELF, gave them the persons email from AMD that gave it to me)

They tell and I quote "please note warranty service is not applicable for the give away products"

Amazing.. So.. Basically AMD gives away garbage and hopes that is going to build brand loyalty? I have a 700$ card that is useless.. Wasted time installing and debugging all these issues.. If anything.. I have a very bad taste in my mouth from AMD...

I went from wow.. Pretty sure my next processor is going to be a Threadripper to I will never buy an AMD product EVER again, and will be sure to tell my friends the same.

It is weird how optics change how you feel about a company..

Service Request:8201061100 

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26 Replies
elstaci
MVP

Re: AMD Warranty does not support give aways

AMD Warranty states that it is effective only by the Original Owner purchase.

Since you didn't purchase the GPU card and was given to you means that you are not the Original Owner of the GPU Card thus AMD Warranty is voided.

Try contacting the person who gave you the GPU card as an award from AMD and see if the can RMA your GPU card for you or give you an Official AMD Receipt that you are the Original Owner.

Otherwise you will need to pay to have your GPU card repaired.

 

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fluffster
Adept I

Re: AMD Warranty does not support give aways

No.. I guess I will just let it leave me a bad taste.. And just avoid AMD products.. 

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elstaci
MVP

Re: AMD Warranty does not support give aways

I went to your Profile and saw you opened another AMD Forum thread - https://community.amd.com/t5/drivers-software/6800-xt-crashing-in-world-of-warcraft/m-p/450504#M1395....

On that thread you posted that you bought the GPU card and wasn't given to you by AMD

Screenshot 2021-02-23 110047.png

If you purchased the RX6800XT then you must have a Retailer/Vendor's Official Receipt showing you as the original Owner.

So I don't know why you told AMD Warranty that the GPU card was given to you as an award when you actually bought it yourself.

If you purchased the GPU card directly from AMD store than you can open a AMD Warranty but if you purchased the GPU card from a Retailer you must first wait until the Retailer's Return Date or Warranty ends before AMD Warranty goes into effect.

All you need is the Official Retailer or AMD Receipt proving you are the original Owner and then follow the direction on how to RMA your GPU Card.

fluffster
Adept I

Re: AMD Warranty does not support give aways

I said I purchased it in that post because it is easier than explaining I won it from AMD. I do not have a purchase receipt for it. I just have the email of the guy from AMD <removed>@amd.com who asked for my address and I gave it to him.. They then shipped me out this video card.

So alas looks like they just hand out garbage as give aways.

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elstaci
MVP

Re: AMD Warranty does not support give aways

Okay, can you please explain in detail how AMD awarded you that very expensive GPU card ?

What was the promotion that you entered to be able to win that GPU Card?

You seemed to be vague about the AMD promotion details.

The reason why I ask is that this is the first time, at least here at AMD Forums, that I have heard of any Users winning any AMD hardware directly from AMD in a promotion.

Was it a promotion from another company that AMD was sponsoring with AMD hardware to give out?

Besides, if you got this expensive GPU card for free then it would be worth spending two or three hundred dollars to get it fixed. You can look at this way, you are still getting a $700.00 plus GPU card for $300.00 or less after repairs with a short term Warranty for the Repairs.

fluffster
Adept I

Re: AMD Warranty does not support give aways

Well, it was part of a streaming event.. This is why I said I didnt want to bring this up.. Because people do this (What you are doing).. Rest assured it is from AMD from an AMD employee, they know it and I have proof of that.

And if I am going to pay money.. I might as well get a video card from a company that supports their goods.. 

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elstaci
MVP

Re: AMD Warranty does not support give aways

Well I did find three AMD RX6800XT Giveaways.  None by AMD and all ended already.

One by Ultimate Gamer giving away a Gigabyte RX6800XT and one by Hexus.net with a Sapphire RX6800XT and last one giving away, I believe,  a AMD RX6800Xt from Global Game Awards.

I would first contact Gigabyte or Sapphire for Warranty if that is the GPU manufacturer of your free GPU card.

I don't know if one of the above was where you won your GPU card but you need to contact the Customer Service running the Promotion about how to get your GPU card repaired. Maybe send you a certificate that you are the original owner.

Doesn't matter which promotion it was. I would contact Customer Service promoting the giveaway and see how you can get a receipt or certificate for winning the GPU card.

Besides I don't know why you are being so secretive about who and how you won the GPU card. I doubt the Promotion has any contract the requires you to keep quiet unless it was illegal in nature.

When you are being secretive is because you have something to hide that will go against your case against AMD.

Also you were the one that opened this thread complaining about AMD and then being secretive about the whole situation.

What did  you expect. Many Users here would be interested, including myself, in knowing your experience with one of these Streaming promotions and would be interested in knowing about your problems with the GPU Card warranty.

You come here and open a thread bashing AMD when AMD is not really at fault. It is the Streaming website at fault for not giving you a receipt or documentation showing you are the original Owner or how to get Warranty service for your GPU Card.

The Streaming Promoters must of known the GPU card wouldn't be covered by AMD Warranty without some documentation showing that you are the original Owner. I am sure if AMD was part of the promotion they would have notified the promoter of that fact.

 

fluffster
Adept I

Re: AMD Warranty does not support give aways

Once again, thanks for the response but this was like I said.. directly from AMD.. It was not from Gigabyte.. Nor from Sapphire.. It was from an AMD employee with an AMD email address for an AMD event.

I am not being secretive.. I have told you what it is.. I am not going to share a persons email address. Nor does it matter what it was.. It was a give away.. I won it.. 

And I didnt come here bashing AMD.. I came here venting my frustration with AMD for giving me an item.. And then not supporting it literally 1 month later.. 

And this is why I said I bought it instead of winning it.. What you are doing here.. Is just the reason why..

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xlox
Miniboss

Re: AMD Warranty does not support give aways

hi , it's funny but when i read you first post:

"going to be a Threadripper to I will never buy an AMD product EVER again"

it's not like you bought anything here...

so what are your crashes , why do you say you NEED rma ?

 

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