cancel
Showing results for 
Search instead for 
Did you mean: 

Graphics

Adept II
Adept II

5700 XT causing PC to restart or blue screen

Hi all,

I was previously having the dreaded black screen problem with my 5700 XT but since installing Adrenalin 20.2.2 (first using DDU) I now have the problem that the PC can either blue screen or just completely restart itself.  This isn't super common (maybe around once in 4-5 hours of gaming) but annoying non-the-less.

My blue screen errors have

Stop code: VIDEO_TDR_FAILURE

What failed: atikmpag.sys

In reliability monitor I also see errors such as

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffffca027b88f010
Parameter 2: fffff80378cf09f0
Parameter 3: 0
Parameter 4: 1f4c
OS version: 10_0_18362
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 2057

Problem Event Name: APPCRASH

Application Name: RadeonSoftware.exe

Application Version: 10.1.2.1788
Application Timestamp: 5e56fc17
Fault Module Name: StackHash_890d
Fault Module Version: 10.0.18362.657
Fault Module Timestamp: 64d10ee0
Exception Code: c0000374
Exception Offset: PCH_F1_FROM_ntdll+0x000000000009CC14
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 890d
Additional Information 2: 890dd0399911e394da4dd3cbd9c38e9f
Additional Information 3: 78b1
Additional Information 4: 78b16c16cca787bf53d9d72015eb2a9c

Has anyone experienced any similar problems or any thoughts on what I could try to solve this?

6 Replies
Journeyman III
Journeyman III

Re: 5700 XT causing PC to restart or blue screen

I too have been experiencing crashes following the Adrenalin 20.2.2 update and, prior to this, my PC hadn't crashed at all since installing my 5700 XT shortly before Christmas.

It seems that Project Cars is almost guaranteed to trigger a crash for me during a race, with the only other crash occurring on FIFA 19, while in the menus.

Here's my latest Reliability Monitor report...

Description
Faulting Application Path: C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: RadeonSoftware.exe
Application Version: 10.1.2.1788
Application Timestamp: 5e56fc17
Fault Module Name: RadeonSoftware.exe
Fault Module Version: 10.1.2.1788
Fault Module Timestamp: 5e56fc17
Exception Code: c0000005
Exception Offset: 0000000000408067
OS Version: 10.0.18363.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 0f1e
Additional Information 2: 0f1e8efbe4eda39817605f485fdb728a
Additional Information 3: 509d
Additional Information 4: 509df46ea1d74b7bf88315cfc53a0e52

Extra information about the problem
Bucket ID: c79f54d0fbb0737e2ec6e05deb612f0c (2217706560512143116)

Naturally, I'm looking forward to the next Adrenalin update, in the hopes that this problem will be resolved.

Adept II
Adept II

Re: 5700 XT causing PC to restart or blue screen

Have you had any luck with this.  I'm still blue screening

Journeyman III
Journeyman III

Re: 5700 XT causing PC to restart or blue screen

Sorry for my very late reply. I hope you've already found a solution to your problem, but if that's not the case, I can tell you that I haven't suffered a VIDEO_TDR_FAILURE (atikmpag.sys) since I disabled the hardware acceleration option in my Microsoft Edge browser settings. That was a week ago - it's early days, but I'm feeling optimistic.

0 Kudos
Adept II
Adept II

Re: 5700 XT causing PC to restart or blue screen

Sadly I have tried that and still getting crashes and blue screens

0 Kudos
Adept II
Adept II

Re: 5700 XT causing PC to restart or blue screen

I am still, months later, having this problem on the latest drivers.  Using whocrashed I can see the following regarding the errors.  I'd be super curious to know if anyone else has had this problem out there.

On Sun 23/08/2020 15:53:55 your computer crashed or a problem was reported
crash dump file: C:\Windows\LiveKernelReports\WATCHDOG\WATCHDOG-20200823-1553.dmp
This was probably caused by the following module: amdkmdag.sys (0xFFFFF8067857A7B0)
Bugcheck code: 0x141 (0xFFFFB4098C21F050, 0xFFFFF8067857A7B0, 0x0, 0x2ACC)
Error: VIDEO_ENGINE_TIMEOUT_DETECTED
file path: C:\Windows\System32\DriverStore\FileRepository\u0358081.inf_amd64_a86be533e3770962\B357961\amdkmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that one of the display engines failed to respond in timely fashion.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: amdkmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: amdkmdag.sys Advanced Micro Devices, Inc. VIDEO_ENGINE_TIMEOUT_DETECTED

 

0 Kudos
Journeyman III
Journeyman III

Re: 5700 XT causing PC to restart or blue screen

Hey there, wondering if same is still happening. I recently built an entirely new system and the exact same has been occurring to me since day 1.

Using GPU-Z I can see my GPU edge temps go from 51C to maybe around 80C after a couple of hours under load while playing games, but the hotspot is jumping from 50C to 90C just on launch of the game, load screens drop back to 60C and then back up to 90C+ and climbs to 110C during the game (and instantaneous drops back to 60C in any cutscene/load screen). Once the hotspot reaches 110C the game either crashes to desktop with a "Rendering device has been lost" but have also experienced either a video lockup (discord, game sounds, mouse and keyboard still functions) which will then result in either an auto reboot or TDR BSOD.

I am not overclocking, with the only things not stock, being that I have enabled XMP in BIOS, I have updated BIOS vers from F1 to F3 and modified my case fan curves so they aren't max RPM at idle.

PC SPEC:

Ryzen 5 3600

Gigabyte B550 Aorus Pro

Gigabyte Aorus RX 5700 XT

Gigabyte M.2 512GB SSD

Samsung 860 EVO 1TB SSD

Corsair Dominator Platinum 32GB (4x8 3200-16CL)

Corsair H100i Platinum SE AIO

Corsair RM750x Gold PSU

MSI Optix G27C

0 Kudos