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Graphics Cards

FerroMeow
Journeyman III

Windows 10 error: Graphics card turns off at lock screen.

Hello,

I've been struggling with a certain problem across multiple AMD Adrenaline versions since march. The gist of it is that after some time after lock screen turns off the display, some error occurs, which causes Windows to use integrated GPU instead of the graphics card I use. I reported the issue in AMD Software: Adrenaline already,

After that happens, I open the device manager, enable the card, and reboot the PC. But it's really annoying that everytime I go AFK with the computer on, I then have to do that.

Steps to reproduce:

  1. Log in as a user
  2. Use keyboard shortcut Win + L to get into the lock screen
  3. Wait 10-15 minutes
  4. The screen should at some point turn back on, and the Graphics card will be listed as "Disabled" under device manager

Steps to temporarily fix:

  1. Use keyboard shortcut Windows + R
  2. type "devmgmt.msc"
  3. Locate the graphics card, and turn it back on
  4. Reboot the PC

     

My setup:
OS: Windows 10 22H2
AMD Software: 23.5.2
GPU: AMD Radeon RX 6600 XT
Platform: AMD Ryzen 5 7600, 16GB DDR5

Can someone please help me fix this issue? or is it a card defect?

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1 Solution
2 Replies
tobiwae
Adept III

Thank you! It seems that it worked.

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