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Graphics Cards

Journeyman III

rx 570 recognizing problem

i have a rx 570 8gb armor oc gpu and my pc and adrenalin amd software recognizes my gpu as a rx470 why is that. the problme here is that i want to connect my hdmi to my gpu but there is no signal


1 Reply
Journeyman III

If you're experiencing issues with your RX 570 graphics card not being recognized, there are several potential causes and troubleshooting steps you can take. Here's a step-by-step guide to help you address the problem:

  1. Physical Connection:

    • Ensure that the graphics card is properly seated in the PCIe slot on your motherboard. Sometimes, a loose connection can lead to recognition problems.
  2. Power Connections:

    • Confirm that the graphics card is receiving adequate power through the PCIe power connectors. Some graphics cards require additional power beyond what the PCIe slot provides.
  3. BIOS/UEFI Settings:

    • Check your computer's BIOS or UEFI settings to ensure that the PCIe slot where the graphics card is installed is enabled. Also, ensure that any integrated graphics are disabled if you want to use the RX 570 as the primary display adapter.
  4. Driver Installation:

    • Make sure that you have installed the latest graphics drivers for your RX 570. You can download the latest drivers from the official AMD website. Uninstall any existing graphics drivers before installing the new ones.
  5. Device Manager:

    • Open the Device Manager in your operating system (e.g., Windows) and check if the RX 570 is listed under "Display adapters." If it's not listed or if there's an error icon, it indicates a recognition problem.
  6. Reinstalling Drivers:

    • In Device Manager, right-click on the unrecognized graphics card, choose "Uninstall device," and then reinstall the drivers. This can sometimes resolve driver-related recognition issues.
  7. Compatibility Issues:

    • Ensure that your operating system is compatible with the RX 570. Check the AMD website for information on supported operating systems.
  8. Test on Another System:

    • If possible, test the RX 570 in another computer to see if the issue persists. This can help determine whether the problem is with the graphics card itself or other components in your system.
  9. Update BIOS/UEFI:

    • Check if there is a BIOS/UEFI update available for your motherboard. Sometimes, updating the system firmware can resolve compatibility issues.
  10. Check for Physical Damage:

    • Inspect the graphics card for any physical damage, such as bent pins or burnt components. If there is visible damage, it may indicate a hardware issue.

If you've gone through these steps and the issue persists, it's advisable to contact the manufacturer's support for further assistance. They may provide additional troubleshooting steps or initiate a warranty claim if the graphics card is defective.