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Graphics Cards

Journeyman III

RX 480 Crash to black screen

Roughly 5-6  months ago I built my first computer. When the comp functions as intended everything runs smoothly ,  however I've encountered a recurring problem with the machine. The GPU in my computer is a Powercolor Red Devil RX 480 8gb. It has served me well up until I installed Warhammer 2 and it started crashing to a black screen. The computer would still be on, but I would have to do a hard shutdown in order to turn the computer off and then start it back up again to see anything on my screen. At first I thought this problem was limited to Warhammer 2, which is a new game and still has bugs to be ironed out but it happened again while I was playing Mad Max and another time while I was playing a game called Aragami. So now I'm on a mission to find out exactly what the problem is and what I can do about it (preferably without spending any money). I am unable to RMA the card because I purchased it used.

All of the drivers are up to date.

So far in regards to trouble shooting I've brought my computer into Microcenter and I had them run a hardware diagnostic (nothing came up) and reinstall Windows 10.

My PC's specs are the following: CPU: R5 1600  RAM: 16gb DDR4  HD/SSD: 1tb and 250 gb SSD GPU: RX 480 8gb OS: Windows 10 PSU: 650w 80+Bronze

Cooling: 2x140mm and 1 120mm exhaust

The cable management isn't great but I don't think that would cause this problem.

I'd really like to get to the bottom of this issue.

2 Replies
Adept I

If you are playing and the screen turns black, you are still hear the sound of the game?


No there is no sound or image on screen but the lights on my motherboard are still on and the case fans are still spinning.