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bm_
Journeyman III

My GPU driver randomly deactivates causing PC to become unresponsive

At a random time after starting my PC, it stops displaying anything but the audio continues until I force shut down from holding power button. When I power my PC back on and check device manager my GPU driver is deactivated. Error code:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

 

I have run "sfc /scannow" in task manager, run "DISM /Online /Cleanup-Image /ScanHealth" and other DISM commands and have run "chkdsk /f /r" as well and none have resolved the issue. My PC has sometimes been able to run fairly resource intensive games like Helldivers 2 at stable FPS for hours and then crashes at a random time but also sometimes crashes before I can even log in. The GPU doesn't overheat but seems to just give up (maybe to do with power supply but I don't know how to test that). I had this issue a few months ago and my PC has been working perfectly until now (last time I fixed it with "sfc /scannow").

In reliability monitor the error when crashing is:

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 1b0
Parameter 1: 1
Parameter 2: ffffffffc0000001
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_22621
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.22621.2.0.0.256.48
Locale ID: 2057

 

PLEASE HELP!!!!!

My specs:

CPU: AMD Ryzen 5 7600 6-Core Processor 3.80 GHz

RAM: DDR4 16.0 GB 

GPU: AMD Radeon RX 6700 XT

PSU: Seasonic Focus GX 750W

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1 Reply
432hz
Adept II

  1. Try re-seating your RAM
  2. Verify your RAM is still good by running MemTest86. You may want to try this with XMP disabled.
  3. Latest AMD chipset drivers installed?
  4. Latest non-beta mobo BIOS?
  5. Have you tried clean installing your GPU drivers after disabling Windows Update for your drivers?
  6. Did the issue start after updating to a specific version of GPU driver? Consider clean installing an older version (e.g. I'm on 12.23.1).
  7. Consider clean installing Windows to rule out hardware failure.
RX 6800 • Intel 12600k • G.Skill 6000 32GB • MSI B760M Mortar
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