Graphics Cards

[Swiftwella]

I have a Ryzen 5700X in an ROG B550-F Gaming Wi-Fi II with G.SKILL TridentZ NEO 2x16GB 3600MHZ CL16.

Displays: LG UltraGear 34GN850P-B at 144hz and a small DELL 24'' 60hz.

Microsoft Teams crashes the moment I try to screen share with 24.2.1 or 24.1.1 drivers. Only stable with 23.12.1 drivers.

Event Viewer error:
Faulting application name: ms-teams.exe, version: 24004.1309.2689.2246, time stamp: 0x65c6ca17
Faulting module name: amdh264enc64.dll, version: 31.0.24019.1006, time stamp: 0x65cea43c
Exception code: 0xc0000005
Fault offset: 0x00000000001109c6
Faulting process id: 0x0xDEC
Faulting application start time: 0x0x1DA6EE10A475107
Faulting application path: C:\Program Files\WindowsApps\MSTeams_24004.1309.2689.2246_x64__8wekyb3d8bbwe\ms-teams.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\u0400566.inf_amd64_5e4d397bddb6fe15\B400392\amdh264enc64.dll
Report Id: fb419fb0-8256-40f6-9d42-0af9e4a9365f
Faulting package full name: MSTeams_24004.1309.2689.2246_x64__8wekyb3d8bbwe
Faulting package-relative application ID: MSTeams

It seems like something's wrong with amdh264enc64.dll with Microsoft Teams (new version, not classic).

[Swiftwella]

Bumping for visibility... Is AMD aware?

[Swiftwella]

And another bump for visibility.

[Swiftwella]

And another bump for visibility.

[Qoojo]

current graphics drivers have this as fixed:

During Microsoft Teams meetings, the camera may intermittently display looped footage on some AMD Products, such as the AMD Ryzen™ 7 7840U Processor.

[Swiftwella]

Yep, that's why I tried to run the new drivers but unfortunately, it crashes when screen sharing. Only 23.12.1 works.

I just wanted to give this issue some visibility so AMD can hopefully fix it.

[eeriehedgehog]

I have a similar issue with Google Meet in Google Chrome, when I try to screen share a page that is busy with graphics (whiteboard) I experience a black blink and then it's nearly impossible to load that page as every attempt will cause black blink

[raph244]

Hello,

I would like to comment so that this post gains visibility as well.

What you describe is exactly what I have been experiencing for the past 2-3 weeks. Unable to share my screen on Microsoft Teams (new) without my application crashing (after only a few minutes).

RX 7800 XT (Sapphire Nitro+)
Drivers tried: 23.11.1, 23.12.1, 24.1.1, 24.2.1 (DDU and even complete PC reformatting)

Monitors: 3x 24" (1920x1080), via DisplayPort daisy chain (MST)

The most stable for me was 23.11.1, but I had desktop crashes with Helldivers 2 with 23.11.1. Now with 24.2.1, Helldivers 2 is more stable. Microsoft Teams has started crashing again but no PC restarts for graphic driver failure.

I hope AMD will fix it. Very frustrating!

[Swiftwella]

Yep, I have both screens in DisplayPort and the only stable drivers (for me) are 23.12.1.

Same thing with HELLDIVERS 2 though. I wanted the game to be more stable so I upped to 24.2.1 but now I can't share my screen or any window in Microsoft Teams (new). Really upsetting.

[iocko_bocko]

I'm getting the same problem with RX 7800 XT Sapphire Nitro +.

I've managed to fix this issue when reinstalling Teams completely + clearing all cache.

However the fix lasts from 2-3 days max, then I'll have to reinstall again. 

Please fix this as it's a big nuisance.

[darkestspirit]

Got the exact same issue.

Sapphire RX 7800 XT, latest drivers (24.2.1, but also tried with 24.1.1), LG 27UL500 @60Hz.

Every time I share my screen using Teams (new) after a few minutes Teams itself crashes along with the graphic driver.

I've only managed to share my screen using the web app from within the browser.

[benjaminjkaiser]

Same issue on Sapphire RX 7900 XTX. Running 24.2.1 version.

Teams crashes less than a minute into screen sharing, same faulting module too:

Faulting module name: amdh264enc64.dll

[Swiftwella]

Hopefully we'll get an answer soon that this has been recognized as a bug in the newer drivers. Although I don't see much official AMD personnel activity around this forum lately.

[Swiftwella · Accepted solution]

Giving an update: Drivers 24.3.1 seem to have solved the issue. I will continue testing.

[marinaurs]

will be testing also today. Updated the drivers. 

You say you continue testing but it is already marked as a solution i see.. 

[Swiftwella]

Hi @marinaurs,

I tested it extensively yesterday and it no longer crashes, so I've marked it as a solution. Please test and let me know.