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PC Graphics

chrisWW
Journeyman III
‎01-17-2023 08:00 AM

How to increase VRAM in my HP Pavilion windows 11?

Hello I have 32GB RAM and 512MB VRAM. I have regular crashes/black screen every single day, sometimes twice a day. In my opinion it is VRAM problem and Windows 11 it does not automatically get enough VRAM from RAM to use and get crashed. My RAM is used maximum to 16GB normally 7-10GB. I would like to increase my VRAM from dedicated value 512MB to 4GB to have always that possible usage to avoid crashes/black screen.
I've done it with registry editor, add my value 4096MB and still it does not work.
I used this steps.
https://www.lifewire.com/increase-vram-on-a-windows-pc-5072150

Device name LAPTOP-7H29JRK2
Processor AMD Ryzen 7 5700U with Radeon Graphics            1.80 GHz
Installed RAM 32.0 GB (31.3 GB usable)
Device ID C8F65106-F9D2-46D7-AE01-FB267455323B
Product ID 00325-97261-33686-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

Edition Windows 11 Home
Version 22H2
Installed on ‎24/‎09/‎2022
OS build 22621.1105
Experience Windows Feature Experience Pack 1000.22638.1000.0

 

chrisWW_1-1673963678299.png

chrisWW_0-1673963661234.png 

DedicatedMemory.jpeg

chrisWW_2-1673963897010.png

 

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12 Replies
elstaci
MVP
‎01-17-2023 08:22 AM

The only way to increase or decrease your Integrated Graphics vRAM is through BIOS Settings.

If your laptop doesn't have a BIOS Setting to increase your IGPU vRAM then that means the manufacturer has made whatever vRAM you have permanent.

NOTE: Even though you only have the minimum amount of  vRAM assigned to your IGPU doesn't really matter because Windows will automatically, temporarily, assign whatever amount of System RAM Memory your IGPU needs to run any software or program you are using at the time.

Otherwise check to see if you see any BIOS settings to increase the vRAM or wait to see if your laptop manufacturer includes that specific BIOS Setting in a future BIOS update.

EDIT: Does your laptop also have a Discrete separate GPU card installed besides the IGPU?

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chrisWW
Journeyman III
‎01-17-2023 08:48 AM

IMG_20230117_154322.jpg

I think i do not have... Yes you are right, but possibly Windows 11 does not work well with the newest AMD and it crashes. Like for me it is the situation I use over 512MB and it wants to get from RAM but it crashes.

you said:
Does your laptop also have a Discrete separate GPU card installed besides the IGPU?

My question:
How to check it? I have only seperated GPU from the laptop I haven't added anything to boost my laptop.

Still I need to solve this issue, any idea?

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elstaci
In response to chrisWW
MVP
‎01-17-2023 08:58 AM

You can go to your Laptop Manufacturer's website and check the Specs to see if it also has a Discrete GPU card installed for your model.

Or you can run a freeware called SPECCY that shows you all the hardware (Make & Model most of the time) and software your laptop or PC has installed.

Or you can run GPU-Z and see if it shows two GPUs for your laptop.

I realize English is not your native language but if your Laptop is crashing it could be due to your AMD VGA Driver or some other reason.

What errors are you getting when your laptop crashes?

EDIT: You can always open a HP SUPPORT Ticket and ask them if your laptop BIOS has a setting to increase your IGPU vRAM.

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chrisWW
In response to elstaci
Journeyman III
‎01-17-2023 11:19 AM

2 monitors + graphic driver nothing more.

chrisWW_0-1673975538480.png

Let's say more accurate word will be screen becomes black. Music is turned off, I can't do anything with my computer only force it by button to turn it off. I don't know how to check logs in case of this bug. Maybe I could see statistics of my VRAM usage.?

many people has got that kind of issues  "windows 11 keep freezing randomly"



During this graphic test it crashes (goes black screen and I can't do anything) using HP PC Hardware Diagnostics

chrisWW_0-1673982102635.png

 

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elstaci
In response to chrisWW
MVP
‎01-17-2023 01:40 PM

Thanks for the update.

Seems like more laptops are coming out with only IGPU and no separate GPU card.

Download freeware OCCT and run both the CPU and GPU and GPU vRAM Stress tests to see if the test fails or laptop crashes.

Keep an eye on Temperatures and Fan Speeds.

Also run DXDIAG.exe and save the file to your SSD. After running DXDIAG see if it shows any problems.

Look at the saved DXDIAG file and the very category see which files are having problems.

NOTE: I would open a HP SUPPORT and show them the Diagnostic test results concerning the IGPU.

It seems by the error in HP Diagnostic that the IGPU doesn't have any vRAM at all or it can't access the assign vRAM from the System RAM in your laptop.

If under Warranty I would see if it needs to be RMAed to be checked. Sounds like you have hardware failure in your laptop.

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chrisWW
In response to elstaci
Journeyman III
‎01-17-2023 06:17 PM

chrisWW_0-1673999871510.png


What does it could mean? Is it possible to fix hardware failure from my position, from Windows/BIOS perspective or should I replace some hardware ?

 

 

From dxdiag

---------------
Diagnostics
---------------
 
Windows Error Reporting:
+++ WER0 +++:
Fault bucket LKD_0x1A8_KEYBD_HOTKEY_OSGraphicsMonitorNoModeSetMultimonCcd_dxgkrnl!DISPLAYSTATECHECKER::CreateBlackScreenLiveDump, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 3ec00c23-c6a8-428e-8f96-6e7bc78b11e6
 
Problem signature:
P1: 1a8
P2: 1
P3: 0
P4: 0
P5: 0
P6: 10_0_22621
P7: 0_0
P8: 768_1
P9: 
P10: 
 
 
+++ WER1 +++:
Fault bucket LKD_0x1B8_AMD_Blackscreen_Blackbox_BlameFailed_dxgkrnl!DxgCreateLiveDumpWithDriverBlob, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 19c0d115-5e08-4309-a59b-1d4feb48ecd3
 
Problem signature:
P1: 1b8
P2: 1
P3: 0
P4: 0
P5: 0
P6: 10_0_22621
P7: 0_0
P8: 768_1
P9: 
P10: 
 
 
+++ WER2 +++:
Fault bucket 1512552059877587521, type 5
Event Name: WindowsBlackScreenDiagnosticsV1
Response: Not available
Cab Id: 1922552192675020248
 
Problem signature:
P1: Unknown
P2: Unknown
P3: Unknown
P4: Hotkey_Explorer
P5: 10.0.22621.1105
P6: 
P7: 
P8: 
P9: 
P10: 
 
 
+++ WER3 +++:
Fault bucket 2254989696196047004, type 5
Event Name: WindowsBlackScreenDiagnosticsV1
Response: Not available
Cab Id: 2233156616532962390
 
Problem signature:
P1: DWM
P2: Unknown
P3: ColorBits
P4: Hotkey
P5: 10.0.22621.608
P6: 
P7: 
P8: 
P9: 
P10: 
 
 
+++ WER4 +++:
Fault bucket 2288869752488055322, type 5
Event Name: WindowsBlackScreenDiagnosticsV1
Response: Not available
Cab Id: 2139246187973008288
 
Problem signature:
P1: RDP
P2: Low
P3: TRUE
P4: FALSE
P5: 10.0.22621.1
P6: 
P7: 
P8: 
P9: 
P10: 
 
 
+++ WER5 +++:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0
 
Problem signature:
P1: 1b8
P2: 1
P3: 0
P4: 0
P5: 0
P6: 10_0_22621
P7: 0_0
P8: 768_1
P9: 
P10: 
 
 
+++ WER6 +++:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0
 
Problem signature:
P1: 1a8
P2: 1
P3: 0
P4: 0
P5: 0
P6: 10_0_22621
P7: 0_0
P8: 768_1
P9: 
P10: 
 
 
+++ WER7 +++:
Fault bucket , type 0
Event Name: WindowsBlackScreenDiagnosticsV1
Response: Not available
Cab Id: 0
 
Problem signature:
P1: Unknown
P2: Unknown
P3: Unknown
P4: Hotkey_Explorer
P5: 10.0.22621.1105
P6: 
P7: 
P8: 
P9: 
P10: 
 
 
+++ WER8 +++:
Fault bucket , type 0
Event Name: WindowsBlackScreenDiagnosticsV1
Response: Not available
Cab Id: 0
 
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chrisWW
Journeyman III
‎01-17-2023 05:59 PM

Hello,
Thank you for your answers I have written HP post as well.
When i click start it immediately goes black screen (the same as my problem is)

chrisWW_0-1673999871510.png
What does it could mean? Is it possible to fix hardware failure from my position, from Windows/BIOS perspective or should I replace some hardware ?

 

 

From dxdiag

---------------
Diagnostics
---------------
 
Windows Error Reporting:
+++ WER0 +++:
Fault bucket LKD_0x1A8_KEYBD_HOTKEY_OSGraphicsMonitorNoModeSetMultimonCcd_dxgkrnl!DISPLAYSTATECHECKER::CreateBlackScreenLiveDump, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 3ec00c23-c6a8-428e-8f96-6e7bc78b11e6
 
Problem signature:
P1: 1a8
P2: 1
P3: 0
P4: 0
P5: 0
P6: 10_0_22621
P7: 0_0
P8: 768_1
P9: 
P10: 
 
 
+++ WER1 +++:
Fault bucket LKD_0x1B8_AMD_Blackscreen_Blackbox_BlameFailed_dxgkrnl!DxgCreateLiveDumpWithDriverBlob, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 19c0d115-5e08-4309-a59b-1d4feb48ecd3
 
Problem signature:
P1: 1b8
P2: 1
P3: 0
P4: 0
P5: 0
P6: 10_0_22621
P7: 0_0
P8: 768_1
P9: 
P10: 
 
 
+++ WER2 +++:
Fault bucket 1512552059877587521, type 5
Event Name: WindowsBlackScreenDiagnosticsV1
Response: Not available
Cab Id: 1922552192675020248
 
Problem signature:
P1: Unknown
P2: Unknown
P3: Unknown
P4: Hotkey_Explorer
P5: 10.0.22621.1105
P6: 
P7: 
P8: 
P9: 
P10: 
 
 
+++ WER3 +++:
Fault bucket 2254989696196047004, type 5
Event Name: WindowsBlackScreenDiagnosticsV1
Response: Not available
Cab Id: 2233156616532962390
 
Problem signature:
P1: DWM
P2: Unknown
P3: ColorBits
P4: Hotkey
P5: 10.0.22621.608
P6: 
P7: 
P8: 
P9: 
P10: 
 
 
+++ WER4 +++:
Fault bucket 2288869752488055322, type 5
Event Name: WindowsBlackScreenDiagnosticsV1
Response: Not available
Cab Id: 2139246187973008288
 
Problem signature:
P1: RDP
P2: Low
P3: TRUE
P4: FALSE
P5: 10.0.22621.1
P6: 
P7: 
P8: 
P9: 
P10: 
 
 
+++ WER5 +++:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0
 
Problem signature:
P1: 1b8
P2: 1
P3: 0
P4: 0
P5: 0
P6: 10_0_22621
P7: 0_0
P8: 768_1
P9: 
P10: 
 
 
+++ WER6 +++:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0
 
Problem signature:
P1: 1a8
P2: 1
P3: 0
P4: 0
P5: 0
P6: 10_0_22621
P7: 0_0
P8: 768_1
P9: 
P10: 
 
 
+++ WER7 +++:
Fault bucket , type 0
Event Name: WindowsBlackScreenDiagnosticsV1
Response: Not available
Cab Id: 0
 
Problem signature:
P1: Unknown
P2: Unknown
P3: Unknown
P4: Hotkey_Explorer
P5: 10.0.22621.1105
P6: 
P7: 
P8: 
P9: 
P10: 
 
 
+++ WER8 +++:
Fault bucket , type 0
Event Name: WindowsBlackScreenDiagnosticsV1
Response: Not available
Cab Id: 0
 
Problem signature:
P1: DWM
P2: Unknown
P3: ColorBits
P4: Hotkey
P5: 10.0.22621.608
P6: 
P7: 
P8: 
P9: 
P10: 
 
 
+++ WER9 +++:
Fault bucket , type 0
Event Name: WindowsBlackScreenDiagnosticsV1
Response: Not available
Cab Id: 0
 
Problem signature:
P1: RDP
P2: Low
P3: TRUE
P4: FALSE
P5: 10.0.22621.1
P6: 
P7: 
P8: 
P9: 
P10: 

 

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chrisWW
Journeyman III
‎01-17-2023 06:24 PM

chrisWW_0-1673999871510.png


I've got error blackscreen from mxdiag.
I have run it at 80% it immediately goes with black screen. When I set it to 50% it runs for 10sec and the same black screen.

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elstaci
In response to chrisWW
MVP
‎01-17-2023 06:31 PM

I would open a HP Support ticket for your laptop and see what they say because it failed the "Video Memory Fast Check"  This might indicate a Motherboard hardware issue.

But you can try first the below troubleshooting tips and then run HP Diagnostics (Full Scan) again.

Here is AMD latest generic VGA Driver for your Ryzen 5700U APU Processor: https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-7-mobile-processors-radeon-graphic...

First download HP OEM VGA Driver and install that and disconnect the external Monitor and see if the black out continues.

HP OEM VGA Driver is 100% compatible with your laptop.

Use DDU with the internet disconnected and delete the AMD Driver Installation folder at C:\AMD BEFORE install the HP OEM VGA Driver again.

Then with just your laptop and no other Monitor connected run HP Diagnostic again and see if the same error shows up.

 

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chrisWW
In response to elstaci
Journeyman III
‎01-19-2023 01:53 AM

I did what you have written. Errors changes. It still crashes. I open HP Support ticket, but they only suggest to reinstall Windows using mount downloaded version, which I did as well..
+++ WER1 +++:
Fault bucket LKD_0x1B8_AMD_Blackscreen_Blackbox_BlameFailed_dxgkrnl!DxgCreateLiveDumpWithDriverBlob, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 9d3443e0-c0bb-4e4d-b36c-029b82b2be59
Some of them:
+++ WER0 +++:
Fault bucket LKD_0x1A8_KEYBD_HOTKEY_GraphicsDriver_AMD_DriverNoMonitorConnected_dxgkrnl!DISPLAYSTATECHECKER::CreateBlackScreenLiveDump, type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 49041e52-a5bf-492b-9b35-eb7c90caa51b

+++ WER2 +++:
Fault bucket 2254989696196047004, type 5
Event Name: WindowsBlackScreenDiagnosticsV1
Response: Not available
Cab Id: 2250557626092739871

+++ WER4 +++:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

 

+++ WER9 +++:
Fault bucket 1664746360345132617, type 5
Event Name: MoBEX
Response: Not available
Cab Id: 0

0 Likes
ThreeDee
Paragon
‎01-19-2023 02:19 AM

is your laptops BIOS/Firmware up to date?


ThreeDee PC specs
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chrisWW
In response to ThreeDee
Journeyman III
‎01-19-2023 03:14 AM

I am not sure.
BIOS Version/Date AMI F.22, 11/07/2022

chrisWW_0-1674119577354.png

Manufacturer Product SerialNumber Version
HP 88D0 PLEDB018JFK0DD 78.31

During this post Im checking also, cuz it could crash...

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