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Graphics Cards

Journeyman III

Black screen requiring reboot, Gigabyte Radeon RX 5600 XT

Computer Type: Desktop

GPU: Gigabyte Radeon RX 5600 XT Windforce OC 6GB (Factory Settings)

CPU: 3.40 gigahertz AMD Ryzen 5 2600 Six-Core


  • Board: Micro-Star International Co., Ltd B450-A PRO (MS-7B86) 2.0
  • Serial Number: J116600615
  • Bus Clock: 100 megahertz
  • UEFI: American Megatrends Inc. A.C0 11/08/2019

RAM: 2x 8192MB in slots 2 and 4.

PSU: Super Flower Leadex III Pro ARGB 650W Power Supply

Operating System & Version: Windows 10 Home (x64) Version 1909 (build 18363.1198)

GPU Drivers: 20.91

Background Applications: Discord, Steam, Chrome, Blitz, GHUB, ShareX, Radeon Software, Battlenet.

Description of Original Problem: Screen turns off when playing games, primarily World of Warcraft (Retail). Requires restart or holding power button.

Computer details provided are what is currently in MY computer.

The card was initially in a brand new computer I built for my GF.

After she experienced similar crashes, albeit with a green screen then computer would turn off, I swapped out the PSU, problem persisted.

I have tried my GPU (R9 290X) and my PSU (Super Flower Leadex III Gold 850W) in her computer and that worked fine, no issues. I have tried variations of both in my computer and hers. The problem only happens when the 5600 XT is in either computer.

I have tried fresh driver installs using DDU in both computers and also tried older drivers with no luck. I have also tried to update the chipset on my motherboard, but am not 100% sure if that correctly updated (It is not something I have much experience with.)

I have not had any real issue with the card for a while, maybe once with League of Legends, but I have recently started playing World of Warcraft more due to imminent release of Shadowlands and it has been 'crashing' at least once a day. I have tried to keep track of temperatures and usage to see if it was 'crashing' with a specific trigger but I have had no luck so far.


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