Graphics Cards

[pahmel]

There was a problem that the graphics card AMD Radeon HD 7670M does not give full power (only 30-40%) in the game GTA 5, which is why the low FPS even in the game menu (about 20) at a screen resolution of 1366x768. In game mode, FPS drops to 13-15 and does not change when the camera is directed to the ground or the sky. Perhaps in some games, this problem can also be, but, for example, in Team Fortress 2 or Euro Truck Simulator 2 graphics card is loaded completely and the games do not slow down. Please help to solve this problem.

[cryptearth]

well - i would guess just no support by application / driver

used a desktop hd7870 when first got my hands on gta v - pretty similar result

guess hd7000 series just too old for gta v - or some other driver nonsense

[pahmel]

Six months ago, everything worked fine, sometimes there was such a problem that the game started on the integrated Intel graphics card, but after various manipulations with the drivers it was eliminated by itself and again everything worked perfectly. Somewhere in April, the game stopped running on a discrete graphics card. Or if you set high performance in the Windows settings for this game, then it runs on a discrete graphics card, but low FPS even in the menu. And the video card itself is loaded at 35-40%.

[cryptearth]

Well, that sounds odd. Usual, when you have an Intel cpu with an IGP and a dedicated graphics card, it works this way: The Intel IGP is connected to the display and switch between either its own graphics cores or just redirects the input comming from the dedicated gpu. The switching is operated by driver instructions (that's the reason why you have to install both the IGP drivers and the dedicated gpu ones) initiated by some standard api wich has to be called by the application. So, when for what ever reason, the switch does not occur but everything is only run on the IGP, aside from a critical hardware error, it's either a driver problem (maybe even caused by windows updates) or cause the application doesn't make the api call needed to do the switch.

To test, if possible, the system should be set to a state when it was last working and compared to what's currently different. As normal users don't keep full system backups (I did for some time, but at some point it became a waste of time) to restore to a specificpoint in time, I guess this will be not a possible option for you.

On the other hand, mostly a complete and clean OS setup can fix various things. Use "MediaCreationTool" to download current win10 ISO from M$ and do a clean install.

[pokester]

Great advice you gave. 

I would add that when you upgrade the AMD drivers you must also make sure to update the Intel Graphics driver too, to the latest version. Make sure all Windows updates are installed especially the latest .net.  If  the OP has not done this then they might want to try that before resorting to a complete system refresh. Also may be worth running DDU from wagnardsoft_com and clean installing the AMD driver make sure to have the latest Intel driver installed first well as Windows updated fully. 

Also the OP might want to look at this help page aimed at switchable graphics users. It may offer some advice that they may not be doing and should: Configuring Laptop Switchable Graphics on a Windows® Based System | AMD 

[pokester]

I will be honest while that is a great game, it is very demanding on even the best graphics cards. It lags and stutters. It also is very memory hungry it absolutely will not run well on less that about 12 gigs of system ram. It really is a game that benefits from having 16 gigs of ram. The game also will load levels dynamically ( unlike the games you mentioned that run well, they load the whole level at one time before play starts)  and you see these frame slow downs because of this when advancing from area to area when driving or flying a lot. Having the game loaded on a SSD helps this a lot. 

I would not hold my breadth on the your card ever getting any better optimized for that game as that card is many generations old now and is likely already as optimized as it is going to get. There have not been any real performance improvements on that series in the drivers in years now. That being said if issues are caused by something broken in the drivers then yes that could and should be fixed. 

I would add that your card really is below even minimum spec to run that game. The minium card is an HD 4870. While that card is way older than yours it is still far more powerful as it was a top tier card. Yours is a mobile gpu and those are pretty lac lust until recent changes such as newer systems now with Vega graphics that do much better than mobile graphics used to. You can see here the performance comparison of your graphics vs the minimum graphics card. It roughly half of what is required to run. Keep in mind  the minimum means it will run but likely at low resolutions and low graphical settings. https://gpu.userbenchmark.com/Compare/ATI-HD-4870-vs-AMD-Radeon-HD-7670M/m7788vsm7810 

You didn't give most of the system specs you are supposed to give when posting a question so not sure how many potential contributing factors could be playing into your current experience but regardless the people helping in these forums are fellow users only NOT AMD. It says this in the links in the forum headers. So I would highly suggest you report the issue with that game to AMD at this link it is the only way to talk to AMD support: Online Service Request | AMD 

Also remember it doesn't hurt to report issues to the game developer support staff too, in this case Rockstar Games , I guarantee they have ways to talk to AMD that you and I do not.  Rockstar Support: Rockstar Games Customer Support 

[pahmel]

Yes, I may not have the most powerful computer, but the fact is that the game used to work fine on minimal settings, without freezes. Then something happened, maybe some kind of update, and that’s all, the game stopped launching itself on an AMD discrete graphics card, this only happened when setting WIndows high performance for GTA 5. But the game turned into almost a slide show. If you believe Steam, then the computer requirements for the game have not changed. For a long time I was looking for an answer to a question on solving this problem, and in the comments under a YouTube video on this topic I found a person with exactly the same problem, and only Windows 7 installation helped him, and before that there was Windows 8. And I have installed Windows 10, and experimenting with the transition to Windows 7 is somehow scary.
I have long turned in support of Rockstar Games, but so far to no avail. Now, at your advice, I wrote in support of AMD, I will wait for help from them.

[pokester]

I have no doubt that Windows update and or a driver issue could or is an issue. I would add though that some games like Team Fortress and this Game GTAV are constantly evolving the graphics have gotten better with every new release and they published minimum specs are not really being updated but the graphics load is increasing. So just because your game on your less than minimal hardware was running well enough for you doesn't mean that a game update itself didn't push it over the edge also. If that is the case no amount of Windows or driver updates is going to change that. Point being is there are way more variables than just the GPU driver. Again not that it can't be an issue too.

Rockstar engines are also notoriously know to be poorly optimized and over the years of this game they introduce a lot of bugs with new updates to the game. While it is a cool game it is bloated to the max.

[cryptearth]

I agree with you in the point that GTA5 is bloated with years old bugs causing wired issues with many systems. Unless someone has an almost identical system to what R* QA use it's a 50/50 gamble - either it works - or not.

Mobile isn't really supported at all - R* only supports "normal" desktop systems. I myself can run it on a toshiba 185 - it's absolut potato quality (all to minimum) and only around 20 - 30 fps - but it somewhat works. And this system is also way below minimum spec.

So, either a complete re-install could fix it for OP - it's possible that some update broke some legacy stuff.

[pokester]

The big thing with these games like this, Seige, TF2 is they keep pushing the specs up with every release. GTAV just had this massive casino update which could be making a big change again in what graphical power is needed. Not saying it is or again that it can't be a driver related issue. Just saying never assume it's one thing over another, especially when the game developers don't bother to update their needed specs as it evolve. TF2 has to run at way lower quality settings than it used to, to be able to run on the minimum spec hardware. Point being is as much as we like to blame the gpu drivers (and often it is their fault) other things greatly factor in too.

[pahmel]

And also, if I had freezes only during the game (flying on an airplane, or driving a car), as you write, this is one thing, but my FPS is only 20 in the game menu, although on the same integrated Intel graphics card HD Graphics 4000 FPS in the menu with disabled vertical synchronization is 60 (with vertical synchronization turned on, it is 30), and in the game itself drops to 10-13, and the picture freezes much more than the AMD graphics card.

[cryptearth]

Well, that you didn't got any reply from R* is to no surprise - they just don't give a F* about players having issues with it - neither if you report obvious cheaters nor some serious security, programming or logic errors.

Example: For what ever absolut no reason, when gta launches it opens it archives in read/write mode - wich, from time to time, make them in some way corrupt so the game crashes - until I clean it up by verify and re-download the corrupted archives to get it back in sync. The easiest solution would be just to re-write the few lines where the files are opened to load thier contents and set the open paramter to read-only - R* ignored any of my no way over 2 dozen support tickets and never gave any reply. Total failure of customer support and QA ...

Another one: I gave my character a haircut, two hair colors, a mask and a helmet - used to work - but somehow there was an exploit related to using colored hair, helmets and masks - so R* thought it to be a good idea to patch something around - and since my character is so broken it keeps flipping between "bold", "some black mask what should be the haircut - but without the hair model", "helmet only" (it kinda floats as it respects that there should be hair - but there isn't), and all wired combinations of what-not. I guess without delete and set up a new character this wont be fixable.

A third, most recent with newest casino DLC: I got through the new "story" missions - the first time, when the mission marker is in front of the door - worked - the second time where the marker is behind the door - it's stuck at the last mission for me wich should be re-cycle back to first mission. Again: no reply from R* - just an auto-responder: Sorry for delayed response, we get many requests due to new DLC - yea, how about: NONE? - thx R*

As you see - there're some severe issues with the game and the way R* support don't give sh!t about it when players complain about them - as long as there're stupids still buy those money cards and keep money comming in all we can hope for is that R* doesn't make the d!ck move and shut down the servers. I guess even if multi-millionair influencer PewDPie (or how ever this doushe is spelled) would make a public complaint about it - R* wont care.

Any way - back to topic:

I don'T know what happend from when it last work to now - but all I can tell you to test: back up your personal data - get a clean fresh copy of latest win10 install (latest I got is 1903 - but there could be already a newer one) - wipe your drive and clean install a new system. For compat reasons I would recommend first using the maybe out-of-date drivers provided on the support&driver page on the site of your laptop manufacture (make sure your system is not connected to the internets so windows doesn't try to auto-download it's drivers - wich known to be crap) and see if it works. Then, to see if its a driver or an update issue - first, let windows update - try again - and then update the drivers. If it fails again at some point, either some update cause it or some newer driver version having issues (wild guess in the blue would be the latter one when not using AMD or vendor driver but M$ one).

Matt

[pahmel]

Thanks for the tips. I still did not understand what the problem was, but only a return to the factory settings helped.