General Discussions

[joker0311]

Hey all so Im having severe difficulty redeeming my code for Black Myth Wukong and 1 other game that came with my RTX4070 Super. I went to AMD.com and made an account. then when i try to redeem my code it takes the code but tells me I have to download the AMD product detection tool. So i did that. I saved it to my hard drive and didn't open it in the browser like AMD instructed if it didn't work. It installed and i click to open it and the window pops up for a split second saying "detecting" and then closes. I have tried everything from updating drivers to uninstalling and reinstalling multiple times from different browsers. As far as I can tell Windows defender is not blocking it. So i'm at a loss as to what to do so i can redeem the code and download my games!!

Im not the most computer savvy person so can anyone have any ideas on what can remedy this?

I appreciate it. 

[joker0311]

My apologies I put the graphics card in there and the code came with my Ryzen 9 7900X3D. so before someone calls me an idiot rest assured I already did. The code came with my CPU other than that everything I said above still applies. Hopefully someone can push me in the right direction. 

[FunkZ]

Here's the current AMD promo:

https://www.amdrewards.com/terms

This is listed in the Terms and Conditions:

If you have any issues at AMDRewards.com or with the Coupon Code, please contact AMDRewards Customer
Service at https://www.amdrewards.com/support.

[joker0311]

Yeah. Been there. The problem is the product verification tool installs but when i try to use it opens and then immediately closes. It doesn't matter if I use a different browser to download it to my hard-drive. It simply opens and then closes. 

[goodplay]

Have you tried using the pvt without the 4070 installed?

[Johan_Hurry]

Hi,

Try running the tool as an administrator or in compatibility mode. Also, ensure your system and drivers are updated. If that doesn’t help, contact AMD support.

Hope this helps!