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General Discussions

DataBitz
Adept I
‎04-27-2021 03:01 AM

Support Escalations

Does anyone have an escalation contact at AMD support?

Been working with an AMD support person for over a week who is clearly out of their depth and needs some help to get the case to the right person.

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7 Replies
mweb1948
Adept I
‎04-27-2021 06:04 AM

how did you manage to contact the AMD support team ?

thank you

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Matt_AMD
Community Manager
Community Manager
‎04-27-2021 06:49 AM

Hi. 

What is the ticket number? I will look into this for you.

DataBitz
In response to Matt_AMD
Adept I
‎04-27-2021 04:46 PM

Thank you. It's 8201084071.

Matt_AMD
Community Manager
In response to DataBitz
Community Manager
‎04-29-2021 06:09 AM

We'll follow up with you via your service request, we are investigating this error. 

DataBitz
In response to Matt_AMD
Adept I
‎06-16-2021 06:51 PM

So I got an email saying my case was escalated and to stand by for updates on the 5th of May.

Emailed today asking for an update after hearing nothing else to be advised my case was closed.

Can you please have another look at what happened?

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Matt_AMD
Community Manager
In response to DataBitz
Community Manager
‎06-17-2021 10:08 AM

Your service request was replied to on the 4th of May, but we never heard back from you and your service request was closed 10 days later. Please follow the recommendations provided to you in that email. If you need further support with that issue, please open a new service request here. 

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