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DataBitz
Adept I

Support Escalations

Does anyone have an escalation contact at AMD support?

Been working with an AMD support person for over a week who is clearly out of their depth and needs some help to get the case to the right person.

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7 Replies
mweb1948
Adept I

how did you manage to contact the AMD support team ?

thank you

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Matt_AMD
Community Manager

Hi. 

What is the ticket number? I will look into this for you.

Thank you. It's 8201084071.

Matt_AMD
Community Manager

We'll follow up with you via your service request, we are investigating this error. 

So I got an email saying my case was escalated and to stand by for updates on the 5th of May.

Emailed today asking for an update after hearing nothing else to be advised my case was closed.

Can you please have another look at what happened?

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Matt_AMD
Community Manager

Your service request was replied to on the 4th of May, but we never heard back from you and your service request was closed 10 days later. Please follow the recommendations provided to you in that email. If you need further support with that issue, please open a new service request here

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