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iiMxxn
Adept I

Random PC crashes/restarts

Recently, I have been experiencing random PC crashes with no obvious cause. Occasionally, I receive a "Cache Hierarchy Error," but not every time. The crashes occur at random times, and I haven't found a way to reproduce them consistently. When they do happen, my main monitor goes black, the other turns green, and a screeching sound plays through my headphones before the PC resets. These crashes only occur when I'm playing a demanding game like RDR2, they never happen while browsing.

I've tried turning off XMP and PBO, reseating the RAM, CPU, and GPU, running chkdsk and sfc /scannow, updating the BIOS, and resetting it to default settings. I've also disabled ReBAR, but nothing has worked. I ran OCCT stress tests like Core Cycler, but they didn't produce any crashes. Even in 3DMark stress tests, the PC remained stable with no crashes.

GPU: RX 7800 XT

CPU: Ryzen 7 5700X

Motherboard: B550 Aorus Elite V2

BIOS Version: FF

RAM: 32GB GoodRam 3200CL16

PSU: AeroCool KCASPLUS 700W

GPU Drivers: AMD Adrenaline 24.12.1

Chipset Drivers: AMD B550 Chipset Drivers Version 6.10.17.152

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6 Replies
Nixfox
Adept II

You  did everything right. But there is one thing you missed. 

PSU.

PSU problems are hardest to spot.

Did you test your C drive (just in case)?

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I did test it and I already replaced PSU.

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Nixfox
Adept II

Is everything on default settings?

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Yes, everything is set to default. No overclocks or anything

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Although I just opened the minidump to see if maybe it would give me some kind of clue as to what is the problem and I found an ntkrnlmp.exe error

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Langflow
Journeyman III

Random PC crashes can be annoying! It might be due to overheating or outdated drivers. Checking system logs and updating drivers could help fix the issue.

 

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