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Zaeeth
Journeyman III

No Confirmation Email

Today i bought a 5600x via credit card and the payment went trough but I never received a confirmation email or a order number. 

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5 Replies
elstaci
MVP

Re: No Confirmation Email

EDIT: This other User had the same exact issue and he was able to resolve it by calling AMD Customer Service: https://community.amd.com/t5/general-discussions/no-order-information-received-but-payment-taken/m-p...

I suppose you are talking about AMD Store and not some other retailer correct?

When you purchased the processor didn't it show a Receipt on-screen with a Order Number on it?

Or open a AMD Service Request and input the Order Number and see if they can find out what happened from here: https://www.amd.com/en/support/contact-email-form

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Zaeeth
Journeyman III

Re: No Confirmation Email

Yeah it was from the AMD store. I closed that page and went to my email to check if I had received the confirmation email but I guess it was my fault for closing it but is there anyway to see my receipt again?

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elstaci
MVP

Re: No Confirmation Email

Here is AMD STORE FAQ that shows how you can look up your order at AMD Store: https://www.amd.com/en/support/kb/faq/amdonlinestorefaq#faq-Order-Information

Screenshot 2021-02-24 170938.png

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Zaeeth
Journeyman III

Re: No Confirmation Email

I have tried this but when I put my email and the last 4 digits of my card it says "Incorrect order number and/or password." 

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elstaci
MVP

Re: No Confirmation Email

If you live in the USA then I suggest you call AMD Customer Service to help you out.

 
Advanced Micro Devices/Customer service
1 (877) 284-1566
 
elstaci_0-1614290122070.png

 

 
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