Have you read the FAQ and T & C on https://www.amdrewards.com/
Use the support link on that site if you run into problems claiming.
My PC- Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, NM790 2TB, Nitro+RX6900XT, RM850, Win.10 Pro., LC27G55T.