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General Discussions

Gale0
Journeyman III

How long till a ticket take to be answered?

Hello. I made a ticket earlier today but I'm wondering how long it will take considering its for a Boot Kit. 

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2 Replies
elstaci
MVP

anywhere from a day or more depending how busy the specific department is.

When I opened a AMD Support ticket it took about 3-4 days to get an answer back.

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ThunderBeaver
Miniboss

2 to 4 days is normal. I've opened a handful of support tickets with AMD just keep a close eye on your email sometimes their responses like to show up in your junk email box.

Also adding a cell phone number to the support ticket will usually get a faster response and if you give them permission, they will contact you that way. I find this way easier as they can talk with you and help you more easily and effectively.