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Journeyman III
Journeyman III

Help finding correct video driver

I have an ATI Mobility Radeon HD 6370 driver, windows 7 64 bit. Searching for a driver update. The one I found said, on installation, that I was incompatible. I don't know how to find the right one.

Installing on an HP dv7, Win 7, SP1. I need to update: I installed Adobe Photoshop CC. the program said that some feature would be unavailable (video cache issue, I believe) and suggested that a video driver update might solve the problem.

Bill

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4 Replies
Journeyman III
Journeyman III

Re: Help finding correct video driver

Full System Information Report available at:

https://www.dropbox.com/s/f1iin236w6hjbwi/BILLS-LAPTOP-Specs.txt?dl=0

Additional information:

There "seems" to be a conflict based on the information I can find. Mu dv7 maual say I have the ATI Mobility Radeon HD 4530 (M92) [or the other option is the ...4650 (M96), but I don't think so as it would have the 1 GB vid cache whereas system info reports the 513 MB cache]  furthermore Speccy reports both the 4530 and the 6370??? -

See below. Attached is the complete system report

Graphics

        Monitor

            Name    Generic PnP Monitor on ATI Mobility Radeon HD 6370

            Current Resolution    1600x900 pixels

            Work Resolution    1600x900 pixels

            State    Enabled, Primary

            Monitor Width    1600

            Monitor Height    900

            Monitor BPP    32 bits per pixel

            Monitor Frequency    60 Hz

            Device    \\.\DISPLAY3\Monitor0

        ATI AMD M880G with ATI Mobility Radeon HD 4250                     

            Manufacturer    ATI

            Model    AMD M880G with ATI Mobility Radeon HD 4250

            GPU    RS880M

            Device ID    1002-9712

            Subvendor    HP (103C)

            Current Performance Level    Level 0

            Voltage    0.900 V

            Die Size    73 mm²

            Release Date    Sep 10, 2009

            DirectX Support    10.1

            DirectX Shader Model    4.1

            OpenGL Support    3.3

            GPU Clock    500.0 MHz

            Crossfire    Disabled

            Driver version    8.770.2.2000

            ROPs    4

            Shaders    40 unified

            Pixel Fillrate    2.0 GPixels/s

                Count of performance levels : 1

                    Level 1 - "Perf Level 0"

        ATI Mobility Radeon HD 6370

            Manufacturer    ATI

            Model    Mobility Radeon HD 6370

            GPU    Park

            Device ID    1002-68E4

            Subvendor    HP (103C)

            Current Performance Level    Level 0

            Voltage    0.900 V

            Die Size    59 mm²

            Release Date    Nov 26, 2010

            DirectX Support    11.0

            DirectX Shader Model    5.0

            OpenGL Support    4.1

            GPU Clock    750.0 MHz

            Temperature    57 °C

            Core Voltage    0.900 V

            Crossfire    Disabled

            Bios Core Clock    500.00

            Bios Mem Clock    533.00

            Driver version    8.770.2.2000

            BIOS Version    BR38059.016

            ROPs    4

            Shaders    80 unified

            Pixel Fillrate    3.0 GPixels/s

            Texture Fillrate    6.0 GTexels/s

                Count of performance levels : 3

                        Level 1 - "Perf Level 0"

                            GPU Clock    405 MHz

                            Shader Clock    800 MHz

                        Level 2 - "Perf Level 1"

                            GPU Clock    405 MHz

                            Shader Clock    800 MHz

                        Level 3 - "Perf Level 2"

                            GPU Clock    750 MHz

                            Shader Clock    800 MHz

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Community Manager
Community Manager

Re: Help finding correct video driver

The HD6xxx series has reached peak optimisation and been moved to legacy status, there will not be any further driver updates for your product. More information available here.

The latest Crimson driver for your system is 16.2.1 and is available here.

The last Catalyst driver for your system is 15.11.1 Beta and is available here.

I would recommend using DDU to sweep your system of AMD drivers, and then trying the drivers above to see if they resolve your issue.

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Esteemed Contributor III

Re: Help finding correct video driver

Journeyman III
Journeyman III

Re: Help finding correct video driver

Thanks for Information about correct video driver. Your Post is very informative.

Bruce Mesnekoff