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General Discussions

stronach
Journeyman III
‎10-19-2023 10:24 AM

Green Screen Crashes on New Rig

I have been getting green screen crashes non-stop on a new build to where I haven't been able to game for the past 2 months since I built it, no warning, it could be within 10 minutes or several hours, the screen just goes green with no text and the system restarts. It has never crashed when doing office work, only gaming.
It has crashed when playing Starfield, Terraria, Arma 3 and Elden Ring, in fact I have been able to trigger crashes by keeping the Elden Ring character creator open and letting it idle, again, it's completely random when it will crash though.

 

I have checked the Event Viewer and the error I get when it crashes is

WHEA-LOGGER Event ID: 18

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 9

The details view of this entry contains further information.

 

My Specs

Motherboard: MSI MAG B550 TOMAHAWK Motherboard ATX

RAM: Corsair Vengeance RGB PRO SL 32GB

SSD: WD_BLACK SN770 1TB

GPU: XFX Speedster MERC319 RX 6950XT

CPU: Ryzen 5800x3D

CPU COOLER: Thermalright Peerless Assassin 120 SE

PSU: Corsair RM1000x 80 PLUS Gold Fully Modular

 

What I have done

  1. I've used numerous stress testing tools for the GPU/CPU and it hasn't been able to trigger any green screen crashes. (in some cases ran them for hours)
  2. I've checked GPU/CPU temps when gaming and stress testing and they have never throttled, all very cool as I've got 3 corsair fans on the front for intake, and 1 on the back for exhaust.
  3. I've made sure to not overclock anything.
  4. I've reset the BIOS to the default settings, made sure to update to latest BIOS.
  5. I've updated all graphics and chipset drivers.
  6. I've replaced GPU PCIe cable, and reseated the GPU.
  7. I've replaced the RAM and SSD. (I've ran memtester and no errors on all passes)
  8. I've reset PC multiple times, used DDU, again... replaced SSD and setup new OS (Windows 11)
  9. I've ran sfc /scannow and the DISM commands in console.

 

Conclusion

My personal conclusion is it has to be an actual hardware problem related to the CPU/GPU, but I'm not sure. What do you think? Is there another potential cause or do you also draw the same conclusion?

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2 Replies
Madben1982
Adept I
‎10-19-2023 11:35 AM

I am using a similar rig with an 5800X3D and an XFX Speedster MERC319 RX 6950XT.

Try downgrading your display driver to Driver Version 22.11.2
Had a lot of crashes with newer driver versions, rolling back fixed it for me.

Remember to use Display Driver Uninstaller or AMD Cleanup utility to remove your current driver.

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stronach
Journeyman III
‎10-19-2023 11:49 AM

I appreciate the reply but what type of crashes did you receive? Green screen crashes with no text? Since if it was an issue with the latest drivers, I'd expect to see more information about this online but I don't. Again, I'm hoping I'm wrong but it does seem like some hardware fault within the GPU/CPU itself, especially when correlating with the Event Viewer error message.

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