General Discussions

[ludwegas]

I am having the problem with my computer that after only a couple of minutes after using it on some games, it goes black screen and reboots. When I check the event log it says the following:

"A fatal hardware error has occurred.

Reported by component: Processor Core

Error Source: Machine Check Exception

Error Type: Cache Hierarchy  Error

Processor APIC ID: 7

The details view of this entry contains further information."

I don't know if it's worth noticing that the APIC ID is random and not the same every time. Does anyone have a fix on this problem? I have tested a lot of things such as:

-Fresh install windows 11

-Fresh install windows 10

-Updated cpu drivers

-Clean install of gpu drivers

-Updated to latest bios version

-Troubleshoot my 2 memories (they work fine)

Nothing works. I am starting to think the actual processor or motherboard is physically broken since I have already swapped out the power supply. I really hope I don't have to buy a new processor/motherboard so can anyone please help me?

[ThreeDee]

yeah .. PC specs?

[ludwegas]

cpu: AMD Ryzen 5 5600x 6 core

memory: 2x16gb, dont know the exact name but I can get them if its needed (corsair somthing)

harddrive: samsung SSD 860 EVO 1tb

gpu: Geforce RTX 3060 ti

motherboard: rog strix b550 e-gaming

I also have 7 total fans so the air flow is good

power supply: Tuf gaming 750 w

[ThreeDee]

Is this a new development or has this always been an issue?

How are your CPU/GPU temps?

Are you or have you been overclocking anything?

What speed is your RAM actually running at and are they installed in slots A2/B2? (2nd and 4th slots away from the CPU socket)

When you say "updated CPU drivers" , do you mean the AM4 chipset drivers? ..and did you grab the latest AM4 chipset drivers from AMD.com website (latest version) or from ASUS (probably not the latest version)?

[ludwegas]

Hi,

This has been an issue ever since I built my computer. I have never been overclocking anything, my rams are in the correct slots, the AM4 chipset drivers are from AMD.com. I dont know how my temperatures are because I don't really know how to check that and I don't understand the youtube tutorials, sorry about that. I have turned my fans to the max capacity though so I just feel like the computer shouldn't be overheating.