General Discussions

[baab]

Hi! 

I bought a PC with 

x470-f motherboard

RX 5700 XT Graphics card

AMD RYZEN 5 3600 processor

but the problem is, when i play games, then sometimes the pc shuts off? and i can't start the pc unless i cut the power completly, and then try again. how can i solve this problem? OBX i havent overclocked and its almost only happening when im playing Cold war

[johnnyenglish]

Hi,
This is very little information to heal the patient. Does it crashes on a stress test? Like Cinebench, OCCT or something like Heaven?

Good Luck

[baab]

Hi!

I havent tried to stress test the PC, but i would guess i crashes based on stress!

[cpurpe91]

More information is required, but with the little information you have provided, this sounds like the PSU is not able to keep up with the load. 

Here is a link with the information required for us to adequately help. https://community.amd.com/t5/knowledge-base/information-required-when-posting-a-discussion/ta-p/4227...

[baab]

• Radeon 5700 xt
• PC build
  
  • Windows 10 64bit 
• Driver version installed
• NOT SURE WHICH EXACT, BUT THE NEWEST
• Display Make and model and connection/adapter in use, resolution, and refresh rate
• 1 60 hz, and one 165 hz, but i didnt have problems with them on my other pc
• CPU/APU Make and model number
  • Ryzen 5 3600 6 core
• Motherboard Make & Model + Bios Revision
• 470-f  ROG STRIX
• Power Supply Unit Make & Model + Wattage
  • vs650 w
• System Memory Make & Model + Frequency
  • 16 gb 2133 MHz DDR4

 Describe your issue:

typically when i launch cold war, which is an high demand game. The higher my graphic settings, then hit happens more often.

When it happens, the pc SHUTS OFF Completely, not even showing "shut down screen" and when i try to press start button on my pc, it wont boot. So i need to cut the power to the pc completely for 10 seconds, and then turn it on again and it will boot up perfectly fine?

How do i fix this? its pretty anoying.

Hope you will find time to answer this post! have a great day

[baab]

BIOS-version 017.001.000.042

Driverversion
22.40.51.05-230420a-391252C-AMD-Software-Adrenalin-Edition

Direct3D® Driver Version
9.14.10.01525

OpenGL® Driver Version
23.04.230121_8e1c912

[cpurpe91]

Try running a stress test like OCCT power test. If it shuts down, I would assume the PSU is going bad.

[cpurpe91]

Also are you using two seperate cables for the GPU power or is it one cable with multiple connectors.

[baab]

as of what i can see, its seperate cables going from power supply to diffrent GPU etc.

And i just updated a whole new BIOS system, because the other one was a bit old

but ill try stress test

[baab]

hi again! 

Just tried the "Power" stress test, and the pc crashed after 3 minutes?.

Does that mean its 100% the power supply i should switch, and nothing more?

[cpurpe91]

I would check thermals and then if the thermals are within reason I would buy a PSU.

[cpurpe91]

I think OCCT has a GPU test that will only test GPU under full load and if the temps are under the maximum operating temperature provided in the specification section of the AMD 5700 XT page that should indicate that the GPU is fine.

[cpurpe91]

Correction, it seems there is no listed maximum operating temperature listed on the Radeon RX 5700 XT support page. I have been made to understand the maximum temperature should not exceed 110C while ideally it would be much lower during load. The GPU in most cases settles around 85C max while the junction temp can reach 90C+ without causing issues.

[baab]

so i should check thermal paste?

[cpurpe91]

You can use OCCT to view the temperature of the GPU while stressed and unless it exceeds 110C it should be fine. For some reason or another I cannot find any maximum operating temperature for this GPU on the AMD official site. 

You can also view thermals from just about every sensor in your system using OCCT. 

In my experience to ensure it is a PSU problem I would check temperatures of my components such as the GPU and CPU to ensure you are in fact having problems related to the PSU and not shutdowns caused by overheating.

Again I can't find any information officially from AMD on the maximum thermal limit of this specific GPU beyond the juction temp limit of 110C. 

Typically when a GPU hits thermal limits, the card will downclock and reduce power used until it is within spec, however overheating can also cause shutdowns, with similar behavior to what you are experiencing. 

Basically, I just don't want you to buy a PSU and have this problem continue because the problem was caused by an overheating component and not the PSU.

[baab]

Hi!

if i remember, the gpu didnt go past 83c, but the CPU went on 94-95c after 3 minutes? so wouldnt it be thermal paste on cpu that would need a refresh

[cpurpe91]

Yes. Those temps on the CPU are bumping up against the maximum operating temperature, so before buying a PSU, try repasting the CPU, and running the test again.

[baab]

HI again!

Just bought new paste, and repasted it

I tried cold war again, and i crashed after a while again.

But the stress test was wayyy better this time, not 69c after 5 minutes, and yesterday 94c after 3 minutes!

What do you think the problem is now??

[johnnyenglish]

Whats the brand of the card, reference or AIB?

Some AIB 5700XT, such as the RoG Strix 5700XT will require 750Watt PSU or a really overspec'd good 650 one.

The card can go way beyond 300Watt (spiking at 400 sometimes) and the CPU, the 3600 will add up 88Watt.
Put some 20watt for the x470 board, some on the ram and ssd, peripherals and you will find that VS650 overwhelmed. 

The VS is not even 80+ Bronze, and thats something bad in today's standards, at least in my book.

To put things in perspective, a 650 Watt 80+ (not even bronze) could not power my RoG STRIX RX480, computer just crashes and shutdown/reboots without warning. Try to listen for PSU coilwhine too.

I understand that you may get a new PSU and the problem will persist but see it as an upgrade with future in mind, you wont go far with a VS650 today.

[baab]

so which power supply do you recomend? 750? or should i just buy a eight fifty?

[johnnyenglish]

You don't need to overshoot if you are going to stay at a Ryzen 5 or 7 level, such as 5800X3D, 7600X or 7700X but leave some room for a RX6800 or above.

750Watt 80+ Gold would be enough unless you have plans for a 7900XTX paired with a 7800X3D. If that's the case, go 850Watt 80+ Titanium.

You should also save some money on the board next time, a X670E for a 7600X is overkill in my opinion, like the X470 is for your Ryzen 5 3600.

[baab]

My future upgrades will be a 5600x ryzen and probably a 3070 ti or 4070 ti, which power supply should i get for the future upgrades then?

[Gyroglm]

I had a 5700XT which kept crashing at random times. The more the AMD drivers were updated, the worse it got (but maybe the card was getting older :-). Sometimes many times a day. PSU was Corsair RM850X. A google search showed users complaining about this for several years. Had it replaced just before 2 yr warranty expired. So far so good, but in a non-gaming machine. The original gaming machine now has a 6700 without problems.