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blackhero
Journeyman III

Blackscreen after using AMD CleanUp Utility

Hello,

today I wanted to update my Radeon Software, my software was very old, so I had to use AMD CleanUp Utility,

After downloading, I started the Software and pressed yes on the Window "would you like to reboot and run in safe mode"

then the PC shut downed but didnt start correct, the monitor is only black, from start on!

Then I tried a CMOS Reset but after that the Boot LED on the Mainboard showed up, after I shutdownd the PC with the Powerbutton, the Boot LED doesnt show up anymore, but the Screen stays black!

What should I do now?

6 Replies
leyvin
Miniboss

Re: Blackscreen after using AMD CleanUp Utility

The issue you're experiencing has nothing to do with your Drivers., or the AMD Clean Up Utility... 

In fact the only way I can think of that these could be related is IF you have Multiple Displays connected to your System.

Switching to the Microsoft Drivers., will default the System to only support 1 Display, which will be whatever Windows has determined as "Display 1" (which isn't always what you use as your Main Display).

Now the issue itself sounds as if it is something else if the Motherboard isn't initialising properly. 

I'd personally strip down the System into it's Components, Clean it Out then Re-Build it.

This should ensure everything is re-seated properly with good connections... as most of the time that can be the issue, something has been knocked loose.

Modern Motherboards don't come with Speakers very often now., so listening for the Post Bleeps to denote Errors becomes difficult without one; and while LED Indicators are better; again most Motherboards don't have them.

So tracking down and diagnosing Boot Problems becomes a case of Trial & Error regarding common solutions; which doesn't help if you don't have any extra components that you KNOW work to test against.

Still do a strip-down & rebuild... that will usually solve most issues. 

thatsme
Journeyman III

Re: Blackscreen after using AMD CleanUp Utility

Hey I've had the same issue as you and know how to fix it 

first unplug your pc and press the power button a few times 

then then remove your graphics card and plug your hdmi cable into your mother board

now plug in your pc and turn on now its should be working but you cant have your graphics card plugged in 

they're is a way to fix this though watch this yt video How to enable Integrated Graphics with a Dedicated GPU ASUS Motherboard - YouTube  so you can have the graphics card installed and start the computer from there your should be able to reinstall the amd software

hope this solved your problem i had the same issue and know how annoying it is.

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sadiaa
Journeyman III

Re: Blackscreen after using AMD CleanUp Utility

I also face this problem a certain time I have a Radeon graphic card and implant in my pc but they not working properly. I am a writer in writing services and use different tools for writing. Kindly suggest me how to resolve this issue I want to play games in my free time.

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hardcoregames_
Big Boss

Re: Blackscreen after using AMD CleanUp Utility

windows default drivers will activate when a vendor supplied driver is not present

if this is not working windows is likely corrupted

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Efang30
Journeyman III

Re: Blackscreen after using AMD CleanUp Utility

Did you ever find a solution? Cause I’m having this exact same problem 

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Efang30
Journeyman III

Re: Blackscreen after using AMD CleanUp Utility

Did you ever find a solution? Cause I’m having this exact problem.

0 Likes