cancel
Showing results for 
Search instead for 
Did you mean: 

General Discussions

Alkarist
Journeyman III

Black Screen Issue During the 3D Standard Test

When I play games like Rust or CS, which I’ve been playing for 5 years on my 5-year-old computer, or even randomly, the screen goes black. When the black screen happens, I can still hear the sounds from the open applications for a short time. On the screen, I see the monitor’s “HDMI2” message, which, as you know, is shown when there is no image coming from the HDMI cable (this happens on TVs as well) to indicate which channel your monitor is on. In short, no image is displayed.


Yes,
I’ve updated every hardware and software you can think of.


The RAM is being detected, I’ve reseated them, cleaned everything, and checked all the cables.


You might say, “Check the 4 indicator lights on the back of the motherboard to identify the issue,” but due to my case design, I can’t see those lights. There is an orange light, though, yes. However, regardless of which light turns on, I’ve already checked everything right before the black screen happens, and there’s no issue with the RAM, GPU, or CPU. I even opened and inspected the power supply myself (I’m an engineer), and there was no visible damage to the electronic components—everything was clean, no dust, nothing.

For those who might suggest the power supply is insufficient, I’ve been using a 750W PSU for years, which is enough for this system. As I said, this issue doesn’t happen randomly but occurs either when I launch applications I’ve used for years or about half an hour after launching them.


My SSD and HDD are clean.


You might think it’s due to overheating, but it’s not. The temperatures of the CPU, GPU, and RAM are all within normal ranges when this issue occurs. I’ve watched every possible video from Indian YouTubers and tried everything. It seems that people on foreign forums haven’t found a solution either. Some tried replacing the power supply, but it didn’t work.

As a clue, I removed the CMOS battery, which stores BIOS and UEFI settings, from the motherboard and disassembled the computer parts. (A fellow Indian YouTuber said the issue was BIOS-related and that resetting the BIOS this way would fix it.) After putting everything back together half an hour later, the BIOS was indeed reset, and the computer ran without any issues for a whole day. Later, when the issue occurred again, I tried running the system without the battery, and interestingly, it worked for another day without errors. However, the problems started again after that. I replaced the battery, but it didn’t help.


So, in my opinion, this is a BIOS-related issue. Something happens under load.


Let me mention the OCCT test results: It passes the CPU+RAM, CPU, MEMORY, VRAM, and POWER tests (before the BIOS reset, it even failed the power test). But as soon as I start the two 3D STANDARD tests, the black screen greets me before the 1st second even passes.


That’s the situation. If there’s a detective out there who can solve or has any ideas, I’m all ears. May God be with you, folks. I hope I haven’t forgotten anything. Feel free to ask questions, and thanks in advance to anyone who puts thought into this.


Computer Specs:

Processor: 11th Gen Intel(R) Core(TM) i5-11400F @ 2.60GHz, 2592 MHz, 6 Cores, 12 Logical Processors Installed Physical Memory (RAM): 16.0 GB


System Manufacturer: Gigabyte Technology Co., Ltd. System Model: B560M DS3H V2


Graphics Card: Radeon RX Vega 56 AMD Radeon Adrenalin Edition Version 24.9.1

Win 11

0 Likes
3 Replies
FunkZ
Grandmaster

If you've had the same hardware for 5 years and this problem just started recently I would first try reverting the Adrenalin driver back to a version prior to the start of issue. Typically an in-place "downgrade" by simply installing the older version over the latest one is sufficient, however if this has no affect you could also try using DDU to completely remove all graphics drivers and then reinstall.

Other than that, the Vega 56 is a 7 year old card, it's getting a little long in the tooth and may be time for an upgrade. If it is a reference model it has the old 2-slot style cooler with blower fan that is notorious for loud and inefficient operation. You did mention that temps are not a concern so it may not be worth trying a repaste however you could also try reducing clocks and/or voltage to see if that helps.

 

Ryzen R7 5700X | B550 Gaming X | 2x16GB G.Skill 3600 | Radeon RX 7900XT
Ryzen R7 5700G | B550 Gaming X | 2x8GB G.Skill 4000 | Radeon Vega 8 IGP
Ryzen R5 5600 | B550 Gaming Edge | 4x8GB G.Skill 3600 | Radeon RX 6800XT
0 Likes

I don't plan to change my graphics card, it works after all. As for downgrading, I can't remember which version is the one that doesn't cause problems, but I'll try it. As for the voltage thing, it was something I didn't want to do, but if you know a program that can limit the max. voltage it can draw, I think I'll try that too. Thanks for your reply.

0 Likes

It did not worked.

0 Likes