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hssreddragon
Adept II

Asus Tuf X570 Motherboard 5800x CPU Reboots

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I'm dealing with some really bizarre reboots on a brand new system I just put together. I've been reading through these discussion forums and seeing a lot of similar issues, some of them years old at this point.

The system in question is:

  • AMD Ryzen 7 5800x
  • ASUS TUF GAMING X570-PLUS WIFI Motherboard (BIOS v4204)
  • G.Skill Trident Z RGB 32GB (2 x 16GB) DDR4-3200 PC4-25600 CL16 Dual Channel Desktop Memory Kit F4-3200C16D-32GTZR
  • Corsair RM850X Gold PSU
  • Samsung 1TB 970 EVO NVME
  • EVGA 1080 FTW3

Settings

  • DOCP On
  • SVM Mode Enabled
  • SR-IOV Support Enabled
  • Secure Boot On
  • CSM Compatibility Disabled

Tests

  • RAM tested in another machine with no problems
  • Temps on all hardware are well within specs.
  • Video card tested in another machine with no problems.
  • Moved NVME to both slot locations to test heat differences
  • Installed fresh copy of Windows twice to eliminate possible corruptions from crashes during driver installs.

With a fresh build of Windows 10 21H2 the system will complete the installation process but after running a few Windows Updates will become incredibly unstable. It will start to black screen reboot at random times with no BSOD. It can happen at idle or in the middle of loading drivers and software. The last time I saw something like this is when the B450 motherboards I had were having voltage issues with the AMD 3600 CPUs I was installing. In that case, it was an easy voltage change and move on. This not so much.

Quite frankly this is now like the 4th or 5th major issue I've had since moving to AMD a few years ago and once I complete this build I'm probably going back to Intel. With as many BIOS updates as this board has had in the past year I would expect it to be more stable than this. I have another machine with a 5900x in it with none of these issues. However, I also have a 3600x in another machine that has random lockups with no black screen reboots yet sitting right next to it is a 3600x with no issues at all. All the same motherboards. I build a lot of machines for myself and others and this kind of instability is insane when I'm literally ordering exactly the same supporting hardware. 

I have read and jotted down some things to try based off the comments in this forum. I just wanted to see if there was anyone still having issues currently with this hardware scenario and see if this system is worth trying to save or whether it's just going to be a support nightmare if I turn it over to a new owner. The system currently doesn't stay up long enough to rely on diagnostic software to get a chance to even be installed let along actually run for any amount of time. 

Thank you!

 

1 Solution

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hssreddragon
Adept II

Re: Asus Tuf X570 Motherboard 5800x CPU Reboots

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After a weekend of testing and tearing apart other machines to have enough spare parts to do a full parts swap on this thing I finally isolated the problem down to the CPU. Swapped out PSU, Motherboard and RAM this weekend to finally feel secure in making that call. Once I saw the CPU do the exact same rebooting in a system that had all different components I was done. After all is said and done, the RMA has been submitted, the 3 other machines I have torn apart are back together and I await the processing of the new CPU. This is the first CPU failure, out of the box, that I've seen in a long, long time. I was not expecting it and came here wanting to validate my own knowledge with those in these discussion boards to make sure I wasn't missing something obvious. I appreciate the patience as I thought out loud through the process.

Thanks!

 

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39 Replies
elstaci
MVP

Re: Asus Tuf X570 Motherboard 5800x CPU Reboots

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Possibly you received a defective CPU or Motherboard.

Your RAM seems to be compatible with the 5000 Series processor. I saw the same RAM P/N except instead of a 32GB kit it was a 16GB Kit.  (16GTZR vs 32GTZR)

Try just using 2 sticks of RAM for a Total of 16GBs and see if it continues to shut down. Or just one stick to test only.

Are you able to enter BIOS settings? If so does it show the entire amount of RAM you have installed at the correct RAM Speed?

Have you tried a Clear CMOS to reset BIOS back to factory default settings in case it is a BIOS setting causing your crashes?

I would open a AMD Support - Warranty Ticket and ask them if they believe your processor should be RMAed to be checked by AMD from here: https://www.amd.com/en/support/contact-email-form

I would also open a Asus  Chat session to see if they believe your Motherboard might be at fault and needs to be RMAed.

hssreddragon
Adept II

Re: Asus Tuf X570 Motherboard 5800x CPU Reboots

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To address your questions,

1. The RAM kit is only 2 x 16GB sticks so I can remove one and test it but I'm pretty certain the RAM is good since I tested it in another machine with identical motherboard and a 3600x CPU. 

2. I can get into the BIOS without an issue. In fact, the next thing I was going to do is let it sit in the BIOS and see if it reboots or whether it only does it while Windows is up and running. So far I've only seen it reboot when Windows was up but that might just be because I spend so little time in the BIOS beyond the couple settings I mentioned. Windows may also be putting some load on the components that make it fail faster.  Also, I could try to clear the CMOS just to be certain. But again, since I have several machines in the house, I compared most of the settings with them and they are identical. 

3. Yea, I was thinking the same thing on the support. That's mainly why I stopped by here before opening an official support ticket since I wanted to make sure I wasn't missing anything obvious. Thanks for the link! 

Last time I was this frustrated with a motherboard/cpu combo was back in the Slot 1 ASUS/VIA chipset days. I don't feel like reliving it. lol

Thanks!

elstaci
MVP

Re: Asus Tuf X570 Motherboard 5800x CPU Reboots

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The problem is just because one set of RAM is compatible with the 3000 Series processors doesn't mean it will automatically be compatible with the 5000 Series processors.

That is why Asus has a separate QVL List for  RAM for the 3000 and the 5000 series processors.

Also make sure you have the RAM in DIMM slots A2 and  B2.

When in BIOS there is very little stress or activity on any hardware like the CPU or RAM or GPU. It probably wouldn't crash if you left it in BIOS. But when in Windows it starts using parts of the hardware that it wouldn't be using in a BIOS environment. Thus if Windows starts using a part of the Processor or RAM or GPU that is defective it will cause a crash.

But in your case it does sound like a defective processor. Several Users in the past here at AMD Forums received defective 5000 series processors and their various crashes were fixed with a new processor from AMD Warranty.

So I would just see if AMD Support - Warranty believe you may also have received a defective processor.

NOTE: by the way can you keep this thread informed if AMD does say you should RMA your processor and if you receive a new processor and it fixes your crashes will you post here?

hssreddragon
Adept II

Re: Asus Tuf X570 Motherboard 5800x CPU Reboots

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Yea, the whole QVL thing was another thing I was looking at as well. ASUS hasn't updated the QVL for this board since like April-June of last year I believe and the model they recommend (GTZA) didn't even show up in a search when I went looking for it. On top of that you have Newegg posting another skew with the last letters of GTZRX as AMD RAM vs the Intel with GTZR.  So, it's more than a little frustrating trying to line up everything perfectly. Honestly, it's been well over a decade since I've had QVL problems with hardware. Generally speaking hardware is very forgiving these days compared to the late 90's early 2000's where RAM is concerned. These new CPUs may change my mind though if this becomes the focal point for the issues. I generally build 4-8 machines every 3-5 years so when I hit a batch of bad hardware it generally happens in bulk. This run has been all over the place.

But yea, I just submitted my service request and once I hear back and with any luck find a solution to this I'll be more than happy to report back on the findings. 

elstaci
MVP

Re: Asus Tuf X570 Motherboard 5800x CPU Reboots

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One thing I learned from being active here at AMD Forums is that Ryzen processors are quite sensitive to the type of RAM it uses.

When I upgraded my AM3+ Asus motherboard to a AM4 Asus TUF Gaming X570 Pro motherboard I did a lot of research on which type of RAM I was going to purchase for my Ryzen 7 3700X processor.

I went to both Asus QVL List for RAM for the 3000 series processor and the RAM's Manufacturer to make sure it also said it was compatible with my Asus motherboard or processor.

Finally I bought 2x16GB G-Skill Trident-Z NEO RAM Set. I far as I am aware I haven't had any issues of crashing or shutting down and I manually XMP the RAM to its native 3600Mhz speed rather than its SPD speed in BIOS.

According to G-Skill RAM CONFIGURATOR your RAM P/N is compatible: https://www.gskill.com/configurator?page=4&cls=1529635169&adSearch2=Memory_Type%C2%A7DDR4%2CCapacity...

Screenshot 2022-04-03 232509.png

So most likely it is a defective CPU or Motherboard.

hssreddragon
Adept II

Re: Asus Tuf X570 Motherboard 5800x CPU Reboots

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Well that's good to know! I should have went to the G.Skill site apparently. I forgot all about their configurator page to be perfectly honest. One more thing I can check off the list of concerns. I will test setting things manually though to see how that works out. Had to do that with the i7 950 to get my Dominator RAM to work properly so wouldn't be the first time. The AM4 is my first AMD hardware since the DX2-66 chip so I haven't dealt with their predecessors much where memory is concerned.

Thanks again for the info and the help! 

elstaci
MVP

Re: Asus Tuf X570 Motherboard 5800x CPU Reboots

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You basically have the same Asus type of motherboard except mine is the "Pro" while yours is the "Plus" with the same exact BIOS version I have installed on my,

This was also my first stab at a Ryzen PC built. When I first installed my RAM it was showing at its SPD speed. So I manually set the speed to 3600Mhz and the FCLK at 1800Mhz (half the rate) and everything went smoothly.

Then I decided to use Asus DOCP to make my RAM run at its native speed of 3600Mhz. I noticed there was a DOCP settings in my earlier original BIOS.

That was a big mistake. As soon as I enabled DOCP with 3600Mhz my computer wouldn't boot up and BIOS would reset back to SPD speed.

I then disabled DOCP (Asus  version of  XMP) and again manually overclocked my RAM to its native speed. Has  been working fine and both BIOS and Windows indicates it is running at 3600Mhz.

Then I noticed in the BIOS, In which we both have, I couldn't locate DOCP any more. So it looks like Asus removed setting so that the User can just easily manually set the speed they want from a Drop down menu and the BIOS will automatically do the rest.

EDIT: Forgot to mention do you see any DOCP settings in your BIOS? 

Maybe I missed it. But I went through every settings and couldn't find anything mentioning DOCP.

hssreddragon
Adept II

Re: Asus Tuf X570 Motherboard 5800x CPU Reboots

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For reference sake 1/3

20220404_181221.jpg

elstaci
MVP

Re: Asus Tuf X570 Motherboard 5800x CPU Reboots

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Good your BIOS is showing the correct RAM speed of 3200Mhz.