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toobie
Journeyman III

AMD Rewards won't accept game code because I'm on Linux

I bought a 5500 XT on Newegg to use on my Linux system. This came with a free copy of Resident Evil 3.

When I went to active the code on amdrewards.com, it says I need to download a Windows-only product verification tool.

This is very frustrating, I have no Windows system. I emailed support with a picture of timestamped proof I bought the GPU, and they sent me a copy/pasted canned response, pic related.

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8 Replies
toobie
Journeyman III

Re: AMD Rewards won't accept game code because I'm on Linux

I will make emails every day with photographed and timestamped proof I have bought the GPU until they give me this Steam code.

Eventually I will get a support technician that doesn't copy/paste a response to me.

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hardcoregames_
Big Boss

Re: AMD Rewards won't accept game code because I'm on Linux

Not sure if the game is available on Linux or not?

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toobie
Journeyman III

Re: AMD Rewards won't accept game code because I'm on Linux

Resident Evil 2 works fine on Linux through Wine, RE3 most likely will too.

Even if it doesn't, I can play on a QEMU VM with GPU passthrough.

What doesn't work through Wine, or a VM with GPU passthrough, is this AMD product verification tool.

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hardcoregames_
Big Boss

Re: AMD Rewards won't accept game code because I'm on Linux

toobie wrote:

Resident Evil 2 works fine on Linux through Wine, RE3 most likely will too.

 

Even if it doesn't, I can play on a QEMU VM with GPU passthrough.

 

What doesn't work through Wine, or a VM with GPU passthrough, is this AMD product verification tool.

AMD rewards verification is focused on Windows and that is not likely to change anytime soon.

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toobie
Journeyman III

Re: AMD Rewards won't accept game code because I'm on Linux

Well they should give me the Steam code when I manually email their support with proof I have the GPU,

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hardcoregames_
Big Boss

Re: AMD Rewards won't accept game code because I'm on Linux

toobie wrote:

Well they should give me the Steam code when I manually email their support with proof I have the GPU,

agreed

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elstaci
MVP

Re: AMD Rewards won't accept game code because I'm on Linux

The Rewards procedure only works on Windows computer not on linux as you have found out and been advised by AMD Rewards Support.

You can install a Dual Boot Windows/Linux to make the verification tool to work so that you will be able to receive your game.

You mentioned this in your previous reply: "Well they should give me the Steam code when I manually email their support with proof I have the GPU" How will AMD verify that you actually bought the GPU card? 

I believe that is the reason why AMD has the Verification Tool to make sure you did purchase the appropriate hardware and you have it installed in your computer.

Anyone can send a stolen or fake receipt saying they purchased the AMD GPU.

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toobie
Journeyman III

Re: AMD Rewards won't accept game code because I'm on Linux

elstaci

It's called a timestamp.

You take a photo of the GPU with a piece of paper with the date and something like "AMD support ticket #"

Do the same with timestamped photos of your newegg invoices/order history.

There is so many reasons someone wouldn't be able to run this stupid program to get their game code

- They use Linux or Mac

- The GPU was for use in a server/crypto miner

- The product verification tool just doesn't even work, even on Windows (many complaints of this)

- Someone collecting GPUs

- Someone without all the necessary parts to build their computer just yet

And only 1 of them is people trying to resell game codes, which is what AMD is trying to stop with this ridicolous process.

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