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Drivers & Software

Journeyman III

Webcam doesn't work after installing driver

So my webcam wasn't working with the default windows 10 camera app, skype as well. This was one of several reasons I decided to wipe and reinstall windows.

So now I have a new installation. Literally only installed Chrome then checked to see if the camera was working and everything was fine. Then I install the latest driver, 20.q2.1, for my card, Vega frontier air cooled, and it's back to the same old crap. Shows 1 frame from the camera, screen goes black for a few seconds, comes back with one new frame on the camera, goes black again, repeat until webcam is unplugged.

So I this is definitely a driver issue, when I go to even view it reports that the amd display driver stopped working a recovered as many times as I let the black screen thing cycle.

Does anybody know of a fix for this, outside of buying a different card?

4 Replies

After posting your Computer information like Make & Model of your hardware including your Webcam and Windows, BIOS versions installed it would be helpful.

Was your Webcam working correctly in a previous AMD Driver or before the last Windows Update?

What does Device Manager show for your Webcam Driver? Any errors?

Any errors in any drivers under Device Manager?

Have you tried to uninstall and install or update your Webcam Camera driver to see if that helps.

Look at your Windows 10 Event Viewer under "Errors" and see if you see any entries for your webcam and what file is showing being at fault.

NOTE: Is your webcam USB connected directly to the Motherboard or through a USB Hub? 

Reason I ask is because when I connected my Microsoft Webcam to my USB Hub, the video was really bad with artifacts showing. But when I connected it directly to the motherboard the video was fine and clear.

EDIT: This Windows Tech site gives some detailed troubleshooting tips on how to get your Webcam to work correctly: 

Journeyman III

Custom built PC. Radeon Vega frontier edition on an X370 motherboard, ROG Crosshair Hero VI, Ryzen 1700, windows 10 pro. BIOS version is 6401, think I'm going to try and update my bios after this post.

I never really had a use for a webcam until recently so I'm not sure if prior drivers were ok.

I did reinstall the webcam driver, in device manager it just shows as general webcam.

Port makes no difference.

Multiple errors come up in event viewer.

One is Event ID 4101 "Display driver amdkmdaq stopped responding and has successfully recovered"

Than Event ID 1000 Faulting application name Radeonsoftware.exe. Here is the XML code for that one

- <Event xmlns="">
- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <TimeCreated SystemTime="2020-06-28T21:55:05.7510915Z" />
  <Correlation />
  <Execution ProcessID="0" ThreadID="0" />
  <Security />
- <EventData>
  <Data>C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe</Data>
  <Data />
  <Data />

Than there EventID 10016 " The application specific permission settings do not grant Local activation permission for thje COM server application with CLSID {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54} and APPID {15C20B67-12E7-4BB6-92BB-7AFF07997402}  to desktop user {similar to above} from address LocalHost (Using LRPC) running from application container Unavailable SID (Unavailable). The security permission can be modified using the Component Services administrative tool.

I went down the rabbit hole trying to change permissions and it seemed like a dead end. For one it's a supposedly normal error that people on microsoft help can be ignored. Mostly though everything worked fine before installing my video card driver.

What's odd though is it's just some apps that don't work. Camera app and skype crashes it. But I can use zoom and ODB with the webcam and no issues whatsoever. 


Yepp me too, I want a Amd 5900x plus 6800xt Gpu for Christmas and I will vlog about your nice gift as nr 1 admirer of AMD Yet since your suite of software is the best and I am the happiest customer of your Hardware then I want to say merry Christmas and that you have already given me such great tools and hardware to change my life with Vloging capabilities and strong Rendering Capabilities offered by your wonderful steady and Trusted! RYZEN 5  3600 with a gorgeous pairing of the very capable 6gb 5600xt for 3D. so Thank you AMD you have literally changed my life. 




And offcourse we can't leave out intel so heres our Christmas Present to Intel