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Drivers & Software

mucc2016
Journeyman III

Variable Refresh Rate issue (Asus laptop screen black out after connection with a power adapter)

Hello everyone,

I have a Asus ROG Strix G513 2022 (AMD R7 4800H, NVIDIA GeForce RTX 3050)

It has an issue on auto change of refresh rate whenever i plug the laptop with a power adapter. The laptop monitor screen will become black out, and I somehow cannot disable the function of auto refresh rate change. I researched online and could disable variable refresh rate from WIndows 11, AMD chipset software and Asus Armoury Crate. Yet the problem remains.

 

Please help!! Thank you!

 

Laptop screen black out when power supply is connected

IMG_20240405_135756285_HDR.jpg

 

Refresh Rate is changed to 144hz after power supply is connected

IMG_20240405_135850538.jpg

 

After unplugging power adapter, refresh rate automatically dropped to 60hz. Notebook screen returns

IMG_20240405_135934042.jpg

 

I disabled anything related to auto refresh rate or dispay in AMD, WIndows 11 and even at Asus Armoury Crate, but they cannot solve the issue.

 

Disable Variable Refresh Rate Technology at AMD software

1 AMD.jpg

 

Disable Variable refresh rate at Windows 11

 

3 Windows variable refresh rate.jpg

 

Asus Armoury Crate is changed to Panel Power Save mode

2 Armoury crate.jpg

 

Please help!!!  Thank you!

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1 Reply
mucc2016
Journeyman III

any suggestion?

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