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Drivers & Software

johny1984
Journeyman III

Sapphire RX 5700 Pulse Black Screen Problem

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Hi in advance I use the Google translator because I only speak German. 
Have problems with my sapphire rx 5700 graphics card.
No matter what game I start, it comes after a random time a still image
for 2-4 seconds with a subsequent black screen on both monitors. Hear
the game sound but no picture anymore. It then only helps to restart the
PC manually. Is this problem already known to amd ?? Waiting eagerly for a
driver update what this problem finally eliminated. My system: Asus Crosshair vii hero
news Bios 32Gb 3200 DDR4 Ryzen 3800X Sapphire Rx 5700 Pulse Thank you in advance
1 Solution

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Matt_AMD
Community Manager
Community Manager

Re: Sapphire RX 5700 Pulse Black Screen Problem

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We have an existing thread on this issue which you may use to provide your feedback and track status updates. 

https://community.amd.com/thread/243837 

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2 Replies
killkuter
Adept I

Re: Sapphire RX 5700 Pulse Black Screen Problem

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Hi, i ve this card with the driver 19.8.1 i ve not black screen but with newer driver a lot of crash. 

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Matt_AMD
Community Manager
Community Manager

Re: Sapphire RX 5700 Pulse Black Screen Problem

Jump to solution

We have an existing thread on this issue which you may use to provide your feedback and track status updates. 

https://community.amd.com/thread/243837 

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