PC Drivers & Software

[helprequiredthanks]

Just got a new Ryzen 5 3600, first AMD build. Tried installing a copy of Ryzen Master and getting what seems to be a notorious issue which is "A newer version is already installed". I've spent the last 3 hours reading every forum and every thread available and nothing has fixed it.

What's the deal?

[tastyratz]

This is a common eternal issue with AMD they have yet to resolve for years.

There is a version check in the installer. A very simple allow bypass switch would fix it as a troubleshooting step for people who get the error. 

Old versions and hacked MSI files exist out there if you want to try. I don't know if they are prior to 3000 series ryzen support, however.

[hardcoregames_]

i assume you already have the latest version installed

probably one of the many festering bugs AMD still has not fixed yet

[on2wheels]

I joined just to come here and see if there was an official forum for RM since I think I'v found a bug too.  Do we just start a new thread anytime we find something?

[hardcoregames_]

on2wheels wrote:

I joined just to come here and see if there was an official forum for RM since I think I'v found a bug too.  Do we just start a new thread anytime we find something?

make a new thread for your issue so each can be handled discreetly

[twa14]

I have the same problem, but under my post is "No one else has this question" even though the site is full of questions on this idiot program!

[mclingo]

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\AMD\RyzenMaster - does this key exist, if so try deleting and trying again.

[twa14]

This key does not exist in my system, the only AMD software installed was for the video card. There are instances of "Ryzenmaster"  in the registry, I don't know what installed them, perhaps "EasyTune"? which I have uninstalled but which hasn't helped.

[mclingo]

try this.

run a search again for all ryzen keys and remove anything that relates to Ryzen master

ensure c:\program files\amd\ryzenmaster doesnt exist

delete the contents of your windows\temp folder.

reboot.

Cant think of anything else to be honest, when I had this issue thats what I did and it worked for me, but it could have been a fluke.

[twa14]

I think that you were lucky, many people (Google search) have this problem and have removed all traces of "Ryzenmaster" from the registry without success. I don't want to cause even more problems by deleting keys from the registry so I will keep looking for a better solution.

[hardcoregames_]

I reset windows earlier this week and 20.2.1 does not show the problem with the Ryzen Master I observed earlier

[absolutxtr]

You literally have to uninstall (or change the DisplayVersion subkey value in the registry for) everything that has a version number higher than 2.1. Yes, everything.

I promise you it'll work, even though it's super painful.

Other option is clean windows install and installa nothing before ryzen master.

[jimmy90]

I've just started another thread with this same issue. AMD --> Please respond with a fix as your obvious lack of customer service is affecting your reputation. I'd suggest a clean-up utility - or detailed steps to take - as suggested above. Thank you.

You have a number of clearly ignored posts in your forum/s on this issue. This is not good.