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Drivers & Software

joeyhummelman
Journeyman III

RX580 random screen freezing

I have a sapphire rx580 nitro+ 8gb, and I have a few issues with it.

1. Sometimes while playing games, the screen just goed black for 2 seconds and then comes back

2. Sometimes while playing games or doing nothing at all (?!) the screen goes black, no respsonse at all and my keyboard and mouse turn off. My computer stays on tho?

Any fixes? Kinda thinking about quitting amd again.. Sad, only had it for 4 months.

Tags (2)
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6 Replies
mickeekung
Challenger

Re: RX580 random screen freezing

Please try to use version 19 instead of 20. Many said it's more stable.

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joeyhummelman
Journeyman III

Re: RX580 random screen freezing

How?

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warsun
Challenger

Re: RX580 random screen freezing

Black screens again. yeap.

Set your driver to default

Uninstall your driver an install this one.

https://www.amd.com/en/support/kb/release-notes/rn-rad-win-17-9-1 

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joeyhummelman
Journeyman III

Re: RX580 random screen freezing

I'm sorry but I'm really dumb when it comes to drivers and graphics in general. I don't know what you mean and how I can set my drivers to default and uninstall and stuff.

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warsun
Challenger

Re: RX580 random screen freezing

Ah! Well

When you are about to uninstall the driver or you have uninstalled the driver install the new one.

After its installed At the bottom of the window in Radeon Settings you will find Preferences. Click that.

Then click on Restore Factory Default. An it will reset everything. So it corrects any issues you may experience.

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joeyhummelman
Journeyman III

Re: RX580 random screen freezing

   Thanks for your response. But I made the choice to just buy a new gpu. Im sorry AMD, but I prefer your cpu's above the gpu's

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