Drivers & Software

[uğur-77]

Hello

Why does the system freeze after installing the internal graphics card and external video card drivers? If I do not install the driver for the internal video card, there is no problem.

AMD Software Adrenalin Edition freezes on drivers later than 23.8.2

AMD Ryzen 7 7700x

AMD Radeon RX 580

Windows 10 or 11

[FunkZ]

The RX 580 and 7700X IGP are generations apart, do you have a need to use the IGP? If not, disable it in BIOS.

[uğur-77]

When I disable it in BIOS, there is no image from the external graphics card. I found a solution by preventing the internal graphics card driver installation.

Mainboard: ASUS Prime x670e

[uğur-77]

AMD Settings are causing it.

If AMD Settings are installed, it freezes, only when the driver is installed, it does not freeze.

[Pizzaingame]

can you give the detail about "AMD Settings are installed, it freezes"
what AMD Setting you mean ?

i have same issues, amd adrenalin installed, my pc freeze for now i use Microsoft Basic Adapter driver and cant play a game 

[uğur-77]

What is your hardware information?

[Pizzaingame]

Motherboard: Asrock A320M-HDV
BIOS: p 4.70, all default no overclock
CPU: Ryzen 5 2600
GPU: AMD RX 580 8gb
PSU:HV PRO 85+ 550w
SSD: 500MB
HDD: 2TB
RAM: 2 x 8gb 3200mhz

[uğur-77]

Hello,
Download the installation package from the link below, select additional options (driver only) and install.

If you want, we can check it by establishing a remote connection.

https://www.amd.com/en/support/kb/release-notes/rn-rad-win-23-8-2 

[Pizzaingame]

driver only ? after use amd clean up utility clean unistall ?

[Pizzaingame]

---

@uğur-77 wrote:

Hello,
Download the installation package from the link below, select additional options (driver only) and install.

If you want, we can check it by establishing a remote connection.

https://www.amd.com/en/support/kb/release-notes/rn-rad-win-23-8-2 

---

It work at first time

I try watching multiple youtube 2 hour, playing game

But after i turn off my pc, when i turn on my pc make sound 5 short beep, and the driver error again

I try do the same but now, it freeze again

[uğur-77]

Can you try separately, with one of the memories installed?

5 short beep Process failure.

Is there a screenshot of the error? Has a dump file been created?

located here C:\Windows\Minidump\minidump.dmp 

[9K001]

Pay attention to this problem. I also have a malfunction in RX580, which has been going on for almost a month.
Tried a variety of drivers and redo systems, can not solve.