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Drivers & Software

mefistogamer
Adept I

RX 5700 - Black screen, Freezing, Games Crashing

Hi 

#rx 5700

I'm an engineer, assembling desktop gaming stations for over a decade.

I am also a gamer, streamer and community contributor for many game titles.

Please see my detailed description of the issues.

If you should have more questions, I'm willing to test some beta solutions on my gaming station if needed, just drop me an email.

66084920_177642056598434_663508094617373291_n.jpg

Describe the issue:

  • Black screen while gaming, unable to get back to the game (sound still on) need to kill process from task manager
  • Freezing game (restart of a PC required)
  • Flashing screen while gaming

Motherboard:

Gigabyte X570 AORUS ELITE

  • Latest BIOS
  • No errors after 48H stress testing

RAM:

Kingston Fury, DDR4, 16 GB,3200MHz, CL18 (HX432C18FB/16 )

  • No OC
  • No errors after 48H stress testing

SSD:

Kingston A1000 480GB PCIe x2 NVMe (SA1000M8/480G)

  • Tested, no errors

CPU:

AMD Ryzen 5 3600X, 3.8GHz, 32MB, BOX (100-100000022BOX)

  • BOX cooler
  • Latest AMD Ryzen Master driver
  • Tested in Prime for 48H - no errors

GPU:

Asus RX5700-8G 8GB GDDR6 (RX5700-8G)

  • No OC profiles
  • Unable to test (same errors during 3D mark)

PSU:

XFX XTR2 750W Full Modular (80+ Gold, 6xPEG, 120mm, Single Rail) -P1-0750-XTR2

  • Tested on full CPU load for 48H - no errors

Display:

Main: AOC CQ32G1 - Secondary: Philips 200V4LAB2/00 

  • Main with 2560 x 1440 resolution and 144Hz
  • Secondary with 1600 x 900 resolution and 60Hz

OS:

 Windows 10 Home 64bit EN

  • version 1903
  • fresh installation
  • Latest update: September 10, 2019—KB4516058 (OS Build 17134.1006)

Driver Version:

Latest tested: Adrenalin 2019 Edition 19.10.1

  • Adrenalin 2019 Edition 19.9.3- not fixed
  • Adrenalin 2019 Edition 19.9.2- not fixed
  • Adrenalin 2019 Edition 19.9.1- not fixed
  • Adrenalin 2019 Edition 19.8.2- not fixed
  • Adrenalin 2019 Edition 19.7.5- not fixed
  • Adrenalin 2019 Edition 19.7.2- not fixed

Game tested:

All games on maximum details with 2560 x 1440 (WQHD) resolution

  • World of Warships (latest update) - black screen after 20 minutes to 1 hour from the start of the game
  • War Thunder (latest update) - flashing black screen after 20 minutes to 30 minutes from the start of the game
  • Need for Speed shift 2 - freezing and flashing black screen after 20 to 30 minutes from the start of the game
  • Minion Masters (latest build) - working only on full hd windowed setting, while on full screen - freezing PC
  • League of legends (latest patch) -  flashing black screen after 20 minutes to 30 minutes from the start of the game

Steps to reproduce the issues:

Just start the game and play for a while, sometimes 20 minutes to 1 hour and crash appears.

Troubleshooting performed:

All on fresh OS installation

  • Tried all mentioned drivers above
  • Tried to set maximum cooler speed via wattman - no results
  • Tried disconnecting secondary display - no results
  • Tried on default windows drivers - no results
  • Tried disabling few services - no results
  • Tried on non native full HD resolution - no results
  • Tried 75Hz display setting - no results
  • Tested system on geforce 2070 - WORKED FINE!

As for now, it looks like it might be either drivers fault or I actually have a faulty graphic card.
I will wait for AMD resolution for about 2 weeks and if none provide, will sell this card and go for NVIDIA.
Shame on you AMD, I really tried your equipment after a long break, only using Intel+NVIDIA.

Seems that you will never learn 

Thanks in advance for any solution.
BR
MefistO Gamer

FYI amdmatt
Also: Graphics
Thread in: RX 5700 XT Random Black Screens When Gaming

14 Replies
blindpanic
Adept III

Re: RX 5700 - Black screen, Freezing, Games Crashing

These sorts of problems unfortunately seem relatively common on 5700/XT builds.  I also have an x570/5700 build and although I don't get black screens I've been getting a great deal of blue screens.  You need to check event viewer to see what errors if any are logged and even better use something like WinDbg to determine the application or driver causing the issue.  My issues all point to AMD drivers and for that reason I don't think mine is a hardware issue. 

A common thread among people getting black screen issues are multiple monitors.  I have a suspicion that it's related to two monitors with different refresh rates because when I set both monitors to 60 Hz things get better.  It also likely has something to do with the particular monitor setup in terms of cables used. 

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mefistogamer
Adept I

Re: RX 5700 - Black screen, Freezing, Games Crashing

Hi,

blindpanic‌ 
mstfbsrn980

T‌HX

Yup, I've tried yesterday completely removing my secondary display (completely detached cable).
RESULT - I had few black flashes after 1H of gaming in World of Warships and was able to play for 3 hours straight, but after first hour, there was a significant drop of performance (from 75 to 48 FPS) and game started to lag a bit.
Game finally crashed with in game internal error after 3 hours.
Tested on the most stable: Adrenalin 2019 Edition 19.7.5

Funny thing, after game crashed, adrenalin soft also crashed.

Kind of sad thing is to not be able to preview my stream on secondary display.


Will do more tests today.

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mefistogamer
Adept I

Re: RX 5700 - Black screen, Freezing, Games Crashing

More fun, yesterday error and forced kill via task manager straight after starting league of Legends match, lol.
Now I have high FPS in World of Warships but also visible stuttering. 

I gues, will wait for new drivers then

0 Kudos
relentlessoul
Journeyman III

Re: RX 5700 - Black screen, Freezing, Games Crashing

I'm having these same problems on an XFX 5700 card I bought from BestBuy when playing GTAV, Overwatch, and even sometimes all 3 of my monitors go black and the card just locks up while doing nothing at all on the desktop.  Never had any of these problems with my GTX 970 that I've been using for the past 4+years.

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crular
Journeyman III

Re: RX 5700 - Black screen, Freezing, Games Crashing

I am using two monitors, same resolution and refresh rate (1920x1080@60) and I get black screens nevertheless.

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xeno
Journeyman III

Re: RX 5700 - Black screen, Freezing, Games Crashing

Pretty much alike problems here, Black Desert Online sometimes goes black screen without display detection but the audio still play´s in the background and it totally kills my PC, I have to restar the system to gain control again, also; after last driver update GTA V will always crash at loadin screen even after mutiples clean re-installs and a totally fresh download of the game (86 GB) none the less. We need a quick fix to all these issues.

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mefistogamer
Adept I

Re: RX 5700 - Black screen, Freezing, Games Crashing

Hi Folks!

I probably fixed my issues.

FIX:
I've changed PCIEx mode in BIOS of my motherboard from: PCIE 4Gen to PCIE 3Gen

Result:
No crash for 3 days, no issues whatsoever.


GAMES:
World of Warships
War Thunder
Heroes of the Storm
Witcher 3
NFS shift
GRID Autosport
League of Legends
Minion Masters
Dota Underlords

Yet to be tested during the weekend:
Connecting secondary Display
Installing AOC Display settings software

Setting 144Hz on my main display
Use optimized MAX Graphic setting in Adrenalin software.

Will keep you informed on results of further tests

NOT RESOLVED - FREEZ DURING STREAM AFTER 2 HOURS

pybro
Journeyman III

Re: RX 5700 - Black screen, Freezing, Games Crashing

Just posting this for anyone else with the same issue as me: I had MSI Afterburner active and that made my screens turn black and crash running games quite often (every 30 minutes, depending on game every few hours). Disabling / Uninstalling the afterburner helped a whole lot! I still get the crashes but it's very rare now.

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timothyy
Journeyman III

Re: RX 5700 - Black screen, Freezing, Games Crashing

Hey my father is playing world of warships with the same graphics card and he has the same problems. I wanted to convince him that amd is better and cheaper but now he just wants an nvidia graphics card...

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