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PC Drivers & Software

Commodude
Journeyman III

Recent driver update is causing PC to freeze randomly

 

PC: HP Pavillion Gaming Desktop 690-0067c

OS: Windows 10 Home 64-bit Version: 19045.2728

Processor: AMD Ryzen 7 1700 Eight-Core Processor

System Memory: 16 GB

System Board: 8433 11

BIOS F.55

VIDEO

Video Graphic Device 1: Raydon RX 550

Current Resolution: 1920 x 1080

Monitors: 2

Version: 31.0.12044.13002 (11/29/2022)

I downloaded AMD Adrenalin about 6 or 9 months ago.  It has run fine, but I did not see much if any improvement in performance, except that my GPU would overheat.  After a while, I disabled all the functions.

I recently (3-4 weeks ago) received notice from AMD that there were driver updates available.  I downloaded the installer and let it determine what drivers my PC needed.  The same day I began to have random freezes with no response from the mouse or keyboard.  Power off was the only fix. 

After a few days of this annoyance, I uninstalled Adrenalin without issue. 

However the "Freeze Issue" has continued.   I was considering using the "AMD Cleanup Utility" to remove the driver files, but I read some support requests here that said they were having difficulty finding and installing the previous drivers.

Knowing nothing about installing or finding drivers, I thought I would ask for some advice and guidance here.

Thanks for any assistance you can provide.

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