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PC Drivers & Software

HHH03
Adept III
‎09-23-2022 01:21 PM

Radeon Pro W5500 drivers crashing in Window 11 22H2 during Video Playback.

Ever since Windows 22H2 was released, I've been experiencing occasional blue screens.  Since 22H2 is officially released, watching videos inside of Chrome or Edge causes a lockup and other anomalies. I've tried all versions of drivers, Windows update, manufactures version and current AMD drivers from the website.  They all lock up and flicker with video content.  Event viewer is showing...

Faulting application name: dwm.exe, version: 10.0.22621.317, time stamp: 0x8783b131
Faulting module name: ntdll.dll, version: 10.0.22621.317, time stamp: 0x6cf39caa
Exception code: 0xc0000409
Fault offset: 0x00000000000a3db0
Faulting process id: 0x0x1178
Faulting application start time: 0x0x1D8CF06BAFCFC4F
Faulting application path: C:\Windows\system32\dwm.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: c12d0d75-ee88-450b-b9b4-1d493c4d8109
Faulting package full name:
Faulting package-relative application ID:

And

Description:
The Desktop Window Manager process has exited. (Process exit code: 0xc0000409, Restart count: 2, Primary display device ID: AMD Radeon Pro W5500)

 

I had to remove the video card and use another card I have (Nvidia) and all problems have stopped.  

0 Likes
22 Replies
HHH03
Adept III
‎09-23-2022 10:35 PM

After reading the forums, it seems the culprit is hardware acceleration and in my case watching videos using Chrome and Edge. I turned off hardware acceleration on both and the problem is gone.  Obviously this isn’t a true fix but rather a work around. But it does work.

0 Likes
StriderUA
In response to HHH03
Journeyman III
‎10-29-2022 02:21 PM

Thank You a lot. You saved me so much time   Had same problem with green video card on win11 22h2

elstaci
MVP
‎10-29-2022 05:42 PM

AMD Moderator of Professional GPU cards @fsadough can help you next week.

fsadough
Moderator
Moderator
‎10-31-2022 03:58 AM

  1. Please provide an AMDZ Report and include the system or motherboard make and model.
  2. What is your display make and model and how are you connecting it to W5500?

AMDZ Report
- Please extract the amdz-v317.zip available from https://we.tl/t-yWHKH3rtEr
- Run amdz.exe file as an Administrator
- Select “Save All“ and “TXT“ as the output format
- Click on the blue button to save the report
- The .txt file will be saved in the same folder where you extracted the zipped file

0 Likes
HHH03
In response to fsadough
Adept III
‎11-01-2022 08:48 PM

I ran the application, I encountered a "Start Driver Fail" error although the application did gather system information. 

I have Lenovo P620 with a Samsung C27RG50 monitor connected via Display Port cable.

The report is a follows...

==========AMDz ver.3.1.7 ================
Tue Nov 1 09:46:29 PM
WARN: Driver Start Fail!!!
****************************************
* 01 System information *
****************************************
----------BaseBoard Information---------
Product Name: 30E0CTO1WW
SKU: LENOVO_MT_30E0_BU_Think_FM_ThinkStation P620+
Version: ThinkStation P620
Manufacturer: LENOVO

----------APU Information---------------
CPU Name: AMD Ryzen Threadripper PRO 3945WX 12-Cores 3.99GHz
CPU Info: AMD64 Family 17h Model 31h Stepping 0 SP3
Cores: 12 (Logical processors: 24)
Memory size: 32GB (31.86 GB usable)
Memory info: [DIMM7,BANK6]Samsung M393A2K43DB3-CWE DDR4(3200MHz) 16 GB
[DIMM8,BANK7]Samsung M393A2K43DB3-CWE DDR4(3200MHz) 16 GB

----------Cache Information-------------
L1: 32 KB(Type:Data, Associative:8) *12 32 KB(Type:Instruction, Associative:8) *12
L2: 512 KB(Type:Unified, Associative:8) *12
L3: 16 MB(Type:Unified, Associative:16) *4

----------Storage Information-----------
B5D00F0 DISK0: Samsung SSD 850 EVO 1TB
B34D00F0 DISK0: SAMSUNG MZVL21T0HCLR-00BL7 UnsafeShutdowns(83)
B33D00F0 DISK0: SAMSUNG MZVLB512HBJQ-000L7 UnsafeShutdowns(42)
B5D00F0 CDROM0:HL-DT-ST DVDRAM GUE1N WORK
ALPM Setting: AC: Active, DC: Active

----------OS Information----------------
Name: Microsoft Windows 11 Pro
Version: 10.022623.1(875).amd64fre.ni_release.220506-1250
Power plan: AMD Ryzen™ High Performance
FwPOSTTime: 32920
POSTTime: 32920

----------BIOS Information--------------
Version: LENOVO S07KT4CA (1.19) 09/28/2022 (32MB)
AGESA:

----------Driver Information------------
SECURE: TPM 10.0.22621.436 6-21-2006

----------USB Information---------------
36.00.3(3.0) [USB Composite Device(1B1C/1B2E)] D0:D0
4.00.1(3.0) [USB Composite Device(17AA/104D)] [USB Composite Device(17AA/1046)] D0:D2 D2
4.00.3(3.0) [Realtek USB 3.0 Card Reader(0BDA/0321)] D0:D2
8.00.3(3.0) [USB Composite Device(1B1C/1B89)] [ASUS USB-BT500(0B05/190E)] D0:D0 D2

----------PCIE Information--------------
B2D00F0 -- 0x3:PCI Express Downstream Switch Port
B64D07F1 -- 0x41:AMD PCI
B64D08F1 -- 0x42:AMD PCI
B32D07F1 -- 0x23:AMD PCI
B32D08F1 -- 0x24:AMD PCI
B32D01F1 -- 0x21:Standard NVM Express Controller
B32D01F2 -- 0x22:Standard NVM Express Controller
B96D07F1 -- 0x64:AMD PCI
B96D08F1 -- 0x65:AMD PCI
B96D03F1 -- 0x61:AMD PCI Express Upstream Switch Port
B3D08F0 -- 0x4:AMD PCI
B3D10F0 -- 0x6:Standard SATA AHCI Controller
B3D09F0 -- 0x5:Standard SATA AHCI Controller
B98D00F0 -- 0x63:AMD Radeon Pro W5500
B0D07F1 -- 0x7:AMD PCI
B0D08F1 -- 0x8:AMD PCI
B97D00F0 -- 0x62:AMD PCI Express Downstream Switch Port
B0D01F1 -- 0x1:Marvell AQtion 10Gbit Network Adapter
B0D03F1 -- 0x2:PCI Express Upstream Switch Port

----------Graphics Information----------
Adapter name AMD Radeon Pro W5500
Hardware ID PCI\VEN_1002&DEV_7341&SUBSYS_104F17AA&REV_00\6&1F555B84&0&00000019
WDDM 3.1 ,GPUMMU ,ContextlessPresent ,SurpriseRemoval
PCI address BUS: 99, DEV: 0, FUN: 0
Driver info 22.20.26-220823a-383491C-AMD-Software-PRO-Edition (31.0.12026.3) 8-23-2022
Power Registry DisableUVDPowerGatingDynamic=1 DisableVCEPowerGating=0
VBIOS Info version: 017.002.000.000, part number: 113-D3250500-101, date: 2020/04/14 21:19
VRAM size 8176MB (Dedicated memory:8151MB, Shared memory:16310MB)

HDAudio name AMD High Definition Audio Device
Service AtiHDAudioService 10.0.1.24 6-8-2022
Power state D3

----------Monitors Information-----------
Monitor 0:
Resolution: 1920 x 1080, Freq: 120Hz
Manufacturer: SAM Model 100a Serial Number 809055824,week 48 of 2020
EDID version: 1.4
Digital display , 8 bits per primary color channel, DisplayPort interface
Maximum image size: 53 cm x 30 cm
Gamma: 2.20
DPMS levels: Off
Non-Continuous Frequency


****************************************
* 02 Driver List information *
****************************************
ACPI Fixed Feature Button,10.0.22621.1,6-21-2006
ACPI Power Button,10.0.22621.1,6-21-2006
ACPI x64-based PC,10.0.22621.1,6-21-2006
AMD Crash Defender,22.20.0.2,5-12-2022
AMD GPIO Controller,2.2.0.130,9-15-2022
AMD High Definition Audio Device,10.0.1.24,6-8-2022
AMD Link Controller Emulation,22.20.0.7,4-19-2022
AMD PCI,1.0.0.89,9-15-2022
AMD PCI,1.0.0.89,9-15-2022
AMD PCI,1.0.0.89,9-15-2022
AMD PCI,1.0.0.89,9-15-2022
AMD PCI,1.0.0.89,9-15-2022
AMD PCI,1.0.0.89,9-15-2022
AMD PCI,1.0.0.89,9-15-2022
AMD PCI,1.0.0.89,9-15-2022
AMD PCI,1.0.0.89,9-15-2022
AMD PSP 11.0 Device,5.19.0.0,9-15-2022
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Processor,10.0.22621.436,4-21-2009
AMD Radeon Pro W5500,22.20.26-220823a-383491C-AMD-Software-PRO-Edition (31.0.12026.3),8-23-2022
AMD SMBus,5.12.0.38,9-15-2022
AMD Streaming Audio Device,1.0.0.8,6-22-2022
ASUS USB-BT500,1.9.1038.3001,9-29-2021
Audio Endpoint,10.0.22621.1,5-6-2022
Audio Endpoint,10.0.22621.1,5-6-2022
Bluetooth Device (Personal Area Network),10.0.22621.1,6-21-2006
Bluetooth Device (RFCOMM Protocol TDI),10.0.22621.436,6-21-2006
Bluetooth Device,10.0.22621.870,6-21-2006
CD-ROM Drive,10.0.22621.1,6-21-2006
CRG5_C27RG50 (DisplayPort),1.0.0.0,4-2-2019
Communications Port,10.0.22621.1,6-21-2006
Composite Bus Enumerator,10.0.22621.1,6-21-2006
Computer Device,10.0.22621.1,6-21-2006
Corsair Bus,3.0.88.0,7-27-2022
Corsair composite virtual input device,3.0.88.0,7-27-2022
Device Firmware,10.0.22621.1,6-21-2006
Device Firmware,10.0.22621.1,6-21-2006
Device Firmware,10.0.22621.1,6-21-2006
Direct memory access controller,10.0.22621.1,6-21-2006
Disk drive,10.0.22621.580,6-21-2006
Disk drive,10.0.22621.580,6-21-2006
Disk drive,10.0.22621.580,6-21-2006
EPSON ET-8500 Series,10.0.22621.1,6-21-2006
EPSON ET-8500 Series,10.0.22621.1,6-21-2006
EPSON ET-8500 Series,3.1.2.0,6-23-2021
Generic software device,10.0.22621.1,6-21-2006
Generic software device,10.0.22621.1,6-21-2006
Generic software device,10.0.22621.1,6-21-2006
Generic software device,10.0.22621.1,6-21-2006
Generic software device,10.0.22621.1,6-21-2006
Generic software device,10.0.22621.1,6-21-2006
Generic volume shadow copy,10.0.22621.1,6-21-2006
Generic volume shadow copy,10.0.22621.1,6-21-2006
HID Keyboard Device,10.0.22621.1,6-21-2006
HID Keyboard Device,10.0.22621.1,6-21-2006
HID Keyboard Device,10.0.22621.1,6-21-2006
HID-compliant consumer control device,10.0.22621.1,6-21-2006
HID-compliant consumer control device,10.0.22621.1,6-21-2006
HID-compliant mouse,10.0.22621.1,6-21-2006
HID-compliant mouse,10.0.22621.1,6-21-2006
HID-compliant mouse,10.0.22621.1,6-21-2006
HID-compliant mouse,10.0.22621.1,6-21-2006
HID-compliant system controller,10.0.22621.1,6-21-2006
HID-compliant vendor-defined device,10.0.22621.1,6-21-2006
HID-compliant vendor-defined device,10.0.22621.1,6-21-2006
HID-compliant vendor-defined device,10.0.22621.1,6-21-2006
HID-compliant vendor-defined device,10.0.22621.1,6-21-2006
HID-compliant vendor-defined device,10.0.22621.1,6-21-2006
High Definition Audio Bus,22.20.0.1,9-14-2022
High precision event timer,10.0.22621.1,6-21-2006
Local Print Queue,10.0.22621.1,6-21-2006
Local Print Queue,10.0.22621.1,6-21-2006
Local Print Queue,10.0.22621.1,6-21-2006
Local Print Queue,10.0.22621.1,6-21-2006
Local Print Queue,10.0.22621.1,6-21-2006
Marvell AQtion 10Gbit Network Adapter,3.1.6.0,12-17-2021
Microsoft ACPI-Compliant System,10.0.22621.746,6-21-2006
Microsoft Basic Display Driver,10.0.22621.1,6-21-2006
Microsoft Basic Render Driver,10.0.22621.726,6-21-2006
Microsoft Bluetooth A2dp Source,10.0.22621.1,5-6-2022
Microsoft Bluetooth Avrcp Transport Driver,10.0.22621.1,5-6-2022
Microsoft Bluetooth Avrcp Transport Driver,10.0.22621.1,5-6-2022
Microsoft Bluetooth Enumerator,10.0.22621.870,6-21-2006
Microsoft Bluetooth Hands-Free Audio device,10.0.22621.436,7-12-2022
Microsoft Bluetooth Hands-Free Profile AudioGateway role,10.0.22621.1,5-6-2022
Microsoft Bluetooth LE Enumerator,10.0.22621.580,6-21-2006
Microsoft Hardware Error Device,10.0.22621.1,6-21-2006
Microsoft Hyper-V Virtualization Infrastructure Driver,10.0.22621.436,6-21-2006
Microsoft Hypervisor Service,10.0.22621.436,6-21-2006
Microsoft Kernel Debug Network Adapter,10.0.22621.1,6-21-2006
Microsoft Storage Spaces Controller,10.0.22621.580,6-21-2006
Microsoft System Management BIOS Driver,10.0.22621.1,6-21-2006
Microsoft UEFI-Compliant System,10.0.22621.1,6-21-2006
Microsoft Virtual Drive Enumerator,10.0.22621.1,6-21-2006
Microsoft Windows Management Interface for ACPI,10.0.22621.1,6-21-2006
Microsoft Windows Management Interface for ACPI,10.0.22621.1,6-21-2006
Motherboard resources,10.0.22621.1,6-21-2006
Motherboard resources,10.0.22621.1,6-21-2006
Motherboard resources,10.0.22621.1,6-21-2006
Motherboard resources,10.0.22621.1,6-21-2006
NDIS Virtual Network Adapter Enumerator,10.0.22621.1,6-21-2006
PCI Express Downstream Switch Port,10.0.22621.746,6-21-2006
PCI Express Downstream Switch Port,10.0.22621.746,6-21-2006
PCI Express Downstream Switch Port,10.0.22621.746,6-21-2006
PCI Express Downstream Switch Port,10.0.22621.746,6-21-2006
PCI Express Root Complex,10.0.22621.746,6-21-2006
PCI Express Root Complex,10.0.22621.746,6-21-2006
PCI Express Root Complex,10.0.22621.746,6-21-2006
PCI Express Root Complex,10.0.22621.746,6-21-2006
PCI Express Root Port,10.0.22621.746,6-21-2006
PCI Express Root Port,10.0.22621.746,6-21-2006
PCI Express Root Port,10.0.22621.746,6-21-2006
PCI Express Root Port,10.0.22621.746,6-21-2006
PCI Express Root Port,10.0.22621.746,6-21-2006
PCI Express Root Port,10.0.22621.746,6-21-2006
PCI Express Root Port,10.0.22621.746,6-21-2006
PCI Express Root Port,10.0.22621.746,6-21-2006
PCI Express Root Port,10.0.22621.746,6-21-2006
PCI Express Root Port,10.0.22621.746,6-21-2006
PCI Express Root Port,10.0.22621.746,6-21-2006
PCI Express Root Port,10.0.22621.746,6-21-2006
PCI Express Root Port,10.0.22621.746,6-21-2006
PCI Express Upstream Switch Port,10.0.22621.746,6-21-2006
PCI Express Upstream Switch Port,10.0.22621.746,6-21-2006
PCI standard ISA bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
PCI standard host CPU bridge,10.0.22621.1,6-21-2006
Plug and Play Software Device Enumerator,10.0.22621.1,5-6-2022
Programmable interrupt controller,10.0.22621.1,6-21-2006
Realtek Audio Effects Component,11.0.6000.1062,7-26-2022
Realtek Audio Effects Component,11.0.6000.1062,7-26-2022
Realtek Audio Universal Service,1.0.567.0,10-3-2022
Realtek Audio Universal Service,1.0.567.0,10-3-2022
Realtek Hardware Support Application,11.0.6000.281,10-4-2022
Realtek Hardware Support Application,11.0.6000.281,10-4-2022
Realtek USB 3.0 Card Reader,10.0.22000.31270,8-21-2021
Realtek USB Audio Front,6.3.9600.2344,10-5-2022
Realtek USB Audio Rear,6.3.9600.2344,10-5-2022
Remote Desktop Device Redirector Bus,10.0.22621.436,6-21-2006
Service Discovery Service,10.0.22621.870,6-21-2006
Standard NVM Express Controller,10.0.22621.741,6-21-2006
Standard NVM Express Controller,10.0.22621.741,6-21-2006
Standard SATA AHCI Controller,10.0.22621.580,6-21-2006
Standard SATA AHCI Controller,10.0.22621.580,6-21-2006
System CMOS/real time clock,10.0.22621.1,6-21-2006
System board,10.0.22621.1,6-21-2006
System speaker,10.0.22621.1,6-21-2006
System timer,10.0.22621.1,6-21-2006
ThinkStation P620 SIO Firmware 1.0.0.17,1.0.0.17,1-26-2021
Thinkstation P620 System Firmware 1.0.0.76,1.0.0.76,10-7-2022
Trusted Platform Module 2.0,10.0.22621.436,6-21-2006
UMBus Root Bus Enumerator,10.0.22621.436,6-21-2006
USB Composite Device,10.0.22621.746,6-21-2006
USB Composite Device,10.0.22621.746,6-21-2006
USB Composite Device,10.0.22621.746,6-21-2006
USB Composite Device,10.0.22621.746,6-21-2006
USB Input Device,10.0.22621.1,6-21-2006
USB Input Device,10.0.22621.1,6-21-2006
USB Input Device,10.0.22621.1,6-21-2006
USB Input Device,10.0.22621.1,6-21-2006
USB Input Device,10.0.22621.1,6-21-2006
USB Input Device,10.0.22621.1,6-21-2006
USB Root Hub (USB 3.0),10.0.22621.1,5-6-2022
USB Root Hub (USB 3.0),10.0.22621.1,5-6-2022
USB Root Hub (USB 3.0),10.0.22621.1,5-6-2022
USB Root Hub (USB 3.0),10.0.22621.1,5-6-2022
USB xHCI Compliant Host Controller,10.0.22621.746,10-4-2022
USB xHCI Compliant Host Controller,10.0.22621.746,10-4-2022
USB xHCI Compliant Host Controller,10.0.22621.746,10-4-2022
USB xHCI Compliant Host Controller,10.0.22621.746,10-4-2022
Volume Manager,10.0.22621.580,6-21-2006
Volume,10.0.22621.1,6-21-2006
Volume,10.0.22621.1,6-21-2006
Volume,10.0.22621.1,6-21-2006
Volume,10.0.22621.1,6-21-2006
Volume,10.0.22621.1,6-21-2006
Volume,10.0.22621.1,6-21-2006
Volume,10.0.22621.1,6-21-2006
WSD Print Device,10.0.22621.1,6-21-2006
WSD Scan Device,10.0.22621.1,6-21-2006

Hopefully this will be helpful.  

 

0 Likes
HHH03
In response to fsadough
Adept III
‎11-02-2022 11:31 AM

I ran the tool... unfortunately, I'm unable to upload the results as these forums won't allow me to attach the text document.  

0 Likes
CfYz_R
In response to fsadough
Journeyman III
‎12-15-2022 12:46 AM

Hi! Can you provide link for amdz archive again? This one is expired Thank you.

there is hope...
0 Likes
fsadough
Moderator
Moderator
‎11-03-2022 08:08 AM

Help me replicate the issue. I have the Lenovo P620 and W5500 in my lab. Can you send me a link to a video clip with the lock up and flicker, so I can replicate the issue and file a ticket accordingly?

Have you contacted Lenovo support? Do you have a support ticket from Lenovo?

HHH03
In response to fsadough
Adept III
‎11-03-2022 11:48 AM

That's simple... go to Facebook and watch any video.  It will flicker with hardware acceleration turned on with Edge or Chrome.  When 22H2 was still an Insider's Build... I'd get occasional Blue Screens that was triggered from the video driver crashing... like I listed above.  The problem only started with Windows build 22H2... the flickering, the crashing.  Lately, the crashing is gone, but the flickering lives on.  

I don't suspect the video card as being defective, so I haven't contacted Lenovo.  The last time I worked with Lenovo over an issue they suspected was hardware related, it wasn't a hardware issue at all.  The Realtek USB Audio 2.0 driver keeps going to D2 power state causing a popping sound in the speakers.  To Lenovo's defense, this problem exists on all motherboards with the ALC4050H codec.  My point being often drivers are the root problem with most Windows difficulties.  

Additionally it’s possible that the issue is within 22H2 itself as I’ve seen recent Twitter posts talking about a memory leak with dwm.exe.  Idk… 

 

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fsadough
Moderator
Moderator
‎11-04-2022 06:08 AM

Facebook is blocked by our IT. I checked a 4K HDR video from Youtube. No crash, no flickering using EDGE on P620/W5500/Win11 22H2. I suggest you check your system. See the screenshot below and a clip on https://we.tl/t-X0SdhMy76i

fsadough_0-1667559786003.png

 

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HHH03
In response to fsadough
Adept III
‎11-04-2022 11:40 AM

I just checked it again and my YouTube isn't flickering... my wife's Facebook does flicker with hardware acceleration turned on.  There has been a lot of updates with Chrome and Edge since August and my YouTube isn't flickering any longer... and it did a few days ago.   It wasn't just YouTube flickering, sometimes it was Edge's start page video background.  

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HHH03
In response to fsadough
Adept III
‎11-06-2022 12:14 AM

I was incorrect about YouTube videos flickering… they still flicker when the mouse pointer touches the bottom of a video where the video cue is located. Turning off hardware acceleration makes it stop. 

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HHH03
In response to fsadough
Adept III
‎11-16-2022 05:41 PM

I had to record this video with my iPhone as when I attempted to record the video using Media and Capture the flickering quit. Nevertheless, the video shows the flickering at its best. 
Using Radeon Pro software recorder…
https://1drv.ms/v/s!AiJxPem1720tg54xOO87APZlq3QgtQ

(view in My Videos)

 

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fsadough
Moderator
In response to HHH03
Moderator
‎11-17-2022 06:17 AM

I didn't quite follow. The original issue you reported was related to playback of videos using W5500 using Win 11. What exactly are you reporting now? Playback of a clip recorded by Radeon Pro Software? 

HHH03
In response to fsadough
Adept III
‎11-17-2022 02:09 PM

My point is there's a problem with the AMD video driver and flashing during video playback with hardware acceleration enabled and I provided proof of it happening.  From your response above, I get the feeling you believe there's no issue present... I provided proof of its occurrence using the AMD software to do a screen recording.

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fsadough
Moderator
In response to HHH03
Moderator
‎11-18-2022 03:55 AM

I also provided a proof that everything works fine at my end. Please feel free to send me the original video clip, so I can run it at my end.

HHH03
In response to fsadough
Adept III
‎11-18-2022 02:34 PM

I do have videos uploaded but are awaiting approval… two days seems like a long time for video approval.
Switching Google Chrome flags setting “choose ANGLE graphics backend to OpenGL” fixes the problem.

Microsoft Edge can be fixed by doing the same except using “D3D9”

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HHH03
In response to fsadough
Adept III
‎11-20-2022 10:11 PM

I found a solution for the issue from an Nvidia support page by Disabling Multi-Plane Overlay (MPO) which fixed all desktop flickering/stuttering on my Radeon Pro W5500.

https://nvidia.custhelp.com/app/answers/detail/a_id/5157/~/after-updating-to-nvidia-game-ready-drive...

Hopefully this will help others having issues with flickering with Chrome/Edge and other applications.

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HHH03
In response to fsadough
Adept III
‎11-22-2022 05:35 PM

This web site will definitely show you the flashing issue... it's a HTML5 test page for video playback.

https://tekeye.uk/html/html5-video-test-page

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HHH03
In response to fsadough
Adept III
‎11-26-2022 10:26 PM

I tested Chrome Version 110.0.5442.0 (Official Build) canary (64-bit) for the video flickering issue... it's not present with hardware acceleration enabled. I guess we wait for an update for Edge/Chrome soon.

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