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Drivers & Software

MiliDemirovic
Adept I

R9 390 shuts off randomly

I got a R9 390 8GB like 7 months ago everything worked fine until yesterday when randomly my montiro turns black and there is no sound. Pc still works but no output.  
Solution?

i5-2500

8GB RAM

R9 390 8GB

450w corsair gold

certified psu

Tags (1)
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10 Replies
Coffeecat
Adept II

Re: R9 390 shuts off randomly

i have the same issue on a 580 i think its the drivers

i think its even doing it on the newer gen of cards

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benman2785
Big Boss

Re: R9 390 shuts off randomly

1. update Win10 to 20H2
2. disable Win10 auto-driver-install
3. delete C:/AMD
4. install 20.12.1 with "Factory Reset" option

PC: R7 2700X @4.1GHz + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS
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MiliDemirovic
Adept I

Re: R9 390 shuts off randomly

How do i do the factory reset?

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benman2785
Big Boss

Re: R9 390 shuts off randomly

simply choose the option when you install the driver...

PC: R7 2700X @4.1GHz + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS
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MiliDemirovic
Adept I

Re: R9 390 shuts off randomly

I did all of that and it still didnt work.

I get balck screen again. But faster

😞

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benman2785
Big Boss

Re: R9 390 shuts off randomly

is you i5 oced?

PC: R7 2700X @4.1GHz + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS
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xlox
Miniboss

Re: R9 390 shuts off randomly

weak psu ? is you ram oc ? maybe try to downclock /downvolt gpu to see if it change any thing ?

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MiliDemirovic
Adept I

Re: R9 390 shuts off randomly

Fixed it! 

The **bleep** dvi cable was faulty!


@xlox wrote:

weak psu ? is you ram oc ? maybe try to downclock /downvolt gpu to see if it change any thing ?


 

xlox
Miniboss

Re: R9 390 shuts off randomly

well done!

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